IT Support Specialist

Connected Right, LLC; Arlington (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Collaborative Culture

Career Growth

Meaningful Work

Competitive Salary

Job summary

Connected Right, LLC in Arlington, TX is seeking a passionate IT Support Specialist for our in-office team. Join a fast-paced MSP focused on secure, productive client environments.

On-site role located in Arlington, TX, with a strong emphasis on customer service and hands-on support. Responsibilities include first-level technical support, hardware/software/network troubleshooting, onboarding, and proactive monitoring.

Qualifications

• Clear written and verbal communication skills.
• Familiarity with PC hardware components.
• Experience with Windows operating systems.
• Basic IP-based networking understanding.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Deliver professional and friendly customer service.
• Escalate complex problems to senior technicians.
• Document solutions and maintain accurate service records.
• Assist with client onboarding and workstation setup.
• Monitor systems and alerts to proactively resolve issues.

Skills

Communication

PC Hardware

Windows OS

Networking basics

HaloPSA

NinjaRMM

ThreatLocker

Cisco Duo

Cove Backups

ConnectSecure

Copilot

ScalePad

ControlMap

Tools

HaloPSA

NinjaRMM

ThreatLocker

Cisco Duo

Cove Backups

ConnectSecure

Copilot

ScalePad

ControlMap

Job description

Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented IT Support Specialist to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast‑paced, client‑focused MSP where your contributions truly matter. This is an on‑site opportunity located in Arlington, TX.

We’ll Provide:

• Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
• Career Growth: Opportunities to advance within a company that invests in your development
• Meaningful Work: Help businesses stay secure, productive, and connected
• Competitive Salary: $45,000 - $55,000 depending on experience

What You’ll Do:

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Deliver professional and friendly customer service
• Escalate complex problems to senior technicians
• Document solutions and maintain accurate service records
• Assist with client onboarding and workstation setup
• Monitor systems and alerts to proactively resolve issues

Skills You’ll Need:

• Solid written and verbal communication skills
• PC Hardware familiarity
• Windows operating system familiarity
• IP-based networking familiarity/understanding
• Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap