IT Support & Systems Reliability Champion

Clifford Power Systems, Inc.; Tulsa (OK); On-site; USD 28,000 - 39,000; Full time

Job summary

Clifford Power Systems, Inc. is seeking an IT Support Specialist to provide hands-on technical support for employees and maintain reliable, secure technology across the organization.

You will troubleshoot hardware, software, and connectivity, configure workstations (physical and virtual), and support ERP, CRM, Microsoft 365, and SQL-based systems. Work with the IT Director and external vendors on server and network maintenance, onboarding, and technology improvements.

Qualifications

• Strong proficiency in installing, configuring, and maintaining PCs, networks, and related hardware/software components.
• Solid understanding of computer and network security principles, tools, and best practices.
• Proven ability to diagnose, troubleshoot, and resolve system issues efficiently and accurately.
• Effective at organizing tasks, managing priorities, and handling multiple responsibilities simultaneously.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Eagerness to learn new technologies and support emerging systems and applications.
• Basic SQL Server Knowledge: Exposure to SQL Server or similar databases is a plus.
• Interest in Database Administration: Backups, performance tuning, and troubleshooting are encouraged.
• Problem-Solving & Teamwork: Strong analytical skills and a collaborative mindset.

Responsibilities

• Configure, deploy, and maintain Windows computers, physical and virtual workstations, printers, phones, and related hardware and software.
• Troubleshoot hardware, software, and connectivity issues; identify root causes; and implement solutions with minimal disruption to employees.
• Manage and prioritize support requests through the company ticketing system, document troubleshooting steps and resolutions, and escalate issues as needed.
• Maintain user accounts, security groups, access permissions, and device assignments in company directory services, Microsoft 365, and other business systems.
• Install, update, and troubleshoot Windows OS, Microsoft 365 applications, and other company-supported software.
• Support core business systems including ERP, CRM, field service apps, and reporting platforms.
• Assist with server and network maintenance, including file servers, firewalls, VPN access, and endpoint security.
• Support employee onboarding, role changes, and offboarding by preparing equipment and updating accounts.
• Provide user training and guidance on company technology, phone systems, Microsoft 365, and business apps.
• Maintain technical documentation and inventory records.
• Participate in IT and cross-department projects to improve system reliability and security.

Skills

Windows OS

Microsoft 365

Troubleshooting

Network basics

Communication

SQL basics

Teamwork

Education

High School Diploma

Associate/Bachelor's preferred

Job description

Clifford Power Systems, Inc. is seeking an IT Support Specialist to provide hands-on technical support for employees and maintain reliable, secure technology across the organization.

You will troubleshoot hardware, software, and connectivity, configure workstations (physical and virtual), and support ERP, CRM, Microsoft 365, and SQL-based systems. Work with the IT Director and external vendors on server and network maintenance, onboarding, and technology improvements.