IT Support Specialist — Flexible Hours & Collaborative Team

Cliff Magnolia LLC; Hartford (CT); On-site; USD 83,000 - 99,000; Full time

Job summary

Cliff Magnolia LLC in Hartford, CT is seeking a full-time IT Support Specialist to deliver essential technical assistance to employees. The role involves troubleshooting hardware and software, assisting users with applications, and maintaining IT infrastructure in a modern office setting.

You will join a dedicated IT team, monitor system performance, install and configure software, and provide frontline support.

Qualifications

• Strong IT support background with hardware/software troubleshooting.
• Experience assisting users with software applications and providing technical support.
• Proficiency in Windows and macOS operating systems and common office software.
• Excellent written and verbal communication with a customer-focused approach.

Responsibilities

• Troubleshoot hardware and software issues.
• Assist users with software applications.
• Maintain IT infrastructure.
• Monitor system performance.
• Install and configure software.
• Provide technical support to team members.

Skills

Troubleshooting hardware and software

Assisting users with software

Maintaining IT infrastructure

Monitoring system performance

Installing and configuring software

Providing technical support

Windows and macOS proficiency

Strong communication skills

Customer-focused approach

Education

Bachelor's degree in a relevant field

Tools

Microsoft Project

Asana

Job description

Cliff Magnolia LLC in Hartford, CT is seeking a full-time IT Support Specialist to deliver essential technical assistance to employees. The role involves troubleshooting hardware and software, assisting users with applications, and maintaining IT infrastructure in a modern office setting.

You will join a dedicated IT team, monitor system performance, install and configure software, and provide frontline support.