IT Support & Systems Reliability Analyst II

tecometunitedstates; Woburn (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Tecomet United States seeks an IT Technical Support Analyst II to deliver hands-on technical support to users and maintain high availability of business systems. The role covers hardware/software installation, network security, and disaster recovery coordination to ensure operational continuity.

The candidate should have an associate degree or equivalent plus ITIL/MTA credentials and strong ServiceDesk skills.

Qualifications

• Associate's Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training.
• Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)
• Recommended: ITIL Foundations Course

Responsibilities

• Works with vendors for pricing and availability of equipment, materials, and labor
• Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
• Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
• Provides general advice and specific recommendations to leadership on key areas of expertise
• Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
• Provides quick response time to analyze problems and provide customer support.
• Simplifies operational practices to remove non-value-added steps
• Maintains network availability and security
• Installs software/hardware to empower users to better accomplish their jobs
• Ensures software and systems are available to quickly get users onto the network
• Manage input/output fleet, including printers and scanners
• Maintains Information Technology systems documentation

Skills

Hardware knowledge

ServiceDesk operations

Windows OS

Networking basics

Troubleshooting

Backup solutions

Multifactor authentication

Documentation

Education

Associate's Degree or equivalent

Tools

MS Office

VEEAM backup

Hypervisors

Windows Server

Job description

Tecomet United States seeks an IT Technical Support Analyst II to deliver hands-on technical support to users and maintain high availability of business systems. The role covers hardware/software installation, network security, and disaster recovery coordination to ensure operational continuity.

The candidate should have an associate degree or equivalent plus ITIL/MTA credentials and strong ServiceDesk skills.