IT Support Analyst I — 24/7 Systems & User Training

Tecomet; Kenosha (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Tecomet is seeking an IT Technical Support Analyst I to provide technical support to users via phone, remote app, or in person. You will help ensure IT systems run 24/7 and support training for daily and long-term needs in computer and manufacturing technologies.

You will administer computer systems, manufacturing integration, and data communication, while maintaining internal controls and documentation. The role emphasizes problem solving, service quality, and process improvements.

Qualifications

• Working toward an Associate’s Degree in Computer Studies and/or various computer certifications.
• Experience with ServiceDesk operations and Windows Server environments.
• Familiar with MS-Office, antivirus software, and backup solutions such as VEEAM.

Responsibilities

• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Mantains Information Technology systems documentation.

Skills

Computer hardware

ServiceDesk

Windows/Server/Hypervisors

MS Office/Antivirus/VEEAM

Scheduling

Customer focus

OS management

Data processing

Education

Associate's Degree / Computer certifications

Tools

VEEAM Backup

Job description

Tecomet is seeking an IT Technical Support Analyst I to provide technical support to users via phone, remote app, or in person. You will help ensure IT systems run 24/7 and support training for daily and long-term needs in computer and manufacturing technologies.

You will administer computer systems, manufacturing integration, and data communication, while maintaining internal controls and documentation. The role emphasizes problem solving, service quality, and process improvements.