IT Support Analyst II: Expert Troubleshooter & Systems Keeper

Tecomet, Inc; Woburn (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Tecomet, Inc in Woburn, MA is seeking an IT Technical Support Analyst II to provide comprehensive technical support to users across phone, remote access, and on-site channels. The role emphasizes high system availability, security of business applications, and user training to meet daily and long-term needs.

Responsibilities include incident troubleshooting, network and OS management, and collaboration with Disaster Recovery and Audit teams to ensure controls are monitored.

Qualifications

• Associate’s Degree or equivalent; or three to five years related experience
• Microsoft Technology Associate (MTA) certification is recommended
• ITIL Foundations Course recommended

Responsibilities

• Provides technical support to users via phone, remote app, or in person.
• Performs high-level troubleshooting and resolves complex issues escalated from lower levels.
• Maintains network availability and security.
• Installs software/hardware and trains users to use it effectively.
• Coordinates with Disaster Recovery Team and Internal Audit to ensure data and system controls are met.
• Monitors, analyzes, and reports on system performance and processes.

Skills

Computer hardware and setup

ServiceDesk operations

Database environments

Operating systems (Windows/Server/Hy**

MS Office

Multi-factor authentication

Local area networking

Scheduling work

Customer focused environment

Operating system management

Network communications

Data processing

Education

Associate’s Degree or equivalent; or three to five years related experience

Tools

Microsoft Technology Associate (MTA)

ITIL Foundations Course

VEEAM backup solution

Job description

Tecomet, Inc in Woburn, MA is seeking an IT Technical Support Analyst II to provide comprehensive technical support to users across phone, remote access, and on-site channels. The role emphasizes high system availability, security of business applications, and user training to meet daily and long-term needs.

Responsibilities include incident troubleshooting, network and OS management, and collaboration with Disaster Recovery and Audit teams to ensure controls are monitored.