IT Support & Systems Lead for a New Pro Sports Facility

Columbus NWSL 2028; Columbus (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Columbus NWSL 2028 is seeking an IT Support Services Technician to stand up the tech foundation for the club's 18th team and provide day-to-day support to staff, coaches, and players. You will work on Windows, macOS, iOS, and Android devices, manage Active Directory and M365, and help deploy hardware in a fast-paced sports environment.

You will also handle onboarding/offboarding, device provisioning, Intune management, and collaboration tech, while building runbooks and knowledge bases to scale

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.
• 1–3+ years of hands-on IT support or helpdesk experience (3+ preferred).
• Strong troubleshooting skills across Windows, macOS, iOS, and Android.
• Working knowledge of Active Directory, Microsoft 365, and networking fundamentals (TCP/IP, DHCP, DNS, VLANs, Wi‑Fi).
• Strong interpersonal and communication skills; comfortable supporting executives, coaches, players, and vendors.
• Highly organized, able to manage multiple priorities and work independently.
• Must be a reliable, dependable, and positive team player.
• PowerShell scripting and experience with Intune, Okta/Entra ID a plus.
• Experience deploying technology for a new office or facility a plus.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals a plus.
• Able to work home matches and events.

Responsibilities

• Deploy end-user hardware, printers, conference room AV, and network for the new facility.
• Coordinate with vendors during facility buildout and document standards.
• Serve as the first point of contact for technology support in person, by phone, and via tickets.
• Provide first- and second-level support for Windows, macOS, iOS, Android devices, software, and peripherals.
• Own onboarding and offboarding, including account creation and device provisioning.
• Manage users and groups in Active Directory, Entra ID, and Okta.
• Enroll and secure devices in Intune and device management systems.
• Set up and maintain meeting rooms and collaboration tech.
• Troubleshoot connectivity, ports, patch cables, and VLAN changes.
• Write PowerShell scripts to automate tasks and reporting.
• Support setup for team events, including some nights and weekends.
• Build and maintain knowledge bases, runbooks, and guides.
• Identify recurring issues and suggest better tools/procedures.
• Collaborate with Haslam Sports Group IT, Crew, and Browns teams to align standards.

Skills

Troubleshooting across Windows/macOS/i

Strong communication

Time management

Customer support experience

Education

Associate/Bachelor's in IT

Tools

Active Directory

Microsoft 365

Intune

Okta/Entra ID

PowerShell

Networking basics (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi)

Job description

Columbus NWSL 2028 is seeking an IT Support Services Technician to stand up the tech foundation for the club's 18th team and provide day-to-day support to staff, coaches, and players. You will work on Windows, macOS, iOS, and Android devices, manage Active Directory and M365, and help deploy hardware in a fast-paced sports environment.

You will also handle onboarding/offboarding, device provisioning, Intune management, and collaboration tech, while building runbooks and knowledge bases to scale