IT Support Specialist

Riverside Recruiting; Westerville (OH); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Riverside Recruiting is seeking an IT Support Specialist for the Westerville area (near I-270) with 8am–5pm hours. You will provide technical support to end users and maintain Windows and macOS environments.

Responsibilities include diagnosing network and printer issues, documenting incidents, onboarding/offboarding staff, and participating in upgrades and security best practices. Occasional on-call support is required.

Formación

• Able to work with minimal oversight.
• Clear drug screen and background check.

Responsabilidades

• Provide technical support to end users.
• Diagnose and resolve OS and device issues.
• Troubleshoot network connectivity and printer problems.
• Document incidents and resolutions; escalate when needed.
• Identify recurring issues and suggest improvements or automations.
• Assist with staff onboarding and offboarding (equipment, accounts, access).
• Participate in upgrades, deployments, and refresh projects.
• Support IT security best practices; provide on-call support as needed.

Conocimientos

Technical support

Windows/macOS

Network connectivity

Printer support

On-call support

Descripción del empleo

IT Support Specialist

$60,000 to $70,000 + bonus

Northeast Columbus, Ohio

Westerville area, near I-270

8am - 5pm

Company

• Long-established, financially stable


• Growing organization with continued expansion


• Organization makes a real impact in people's lives


• Collaborative environment with open communication


• Compassionate, supportive, and team-oriented culture


• Retirement plan with company contributions and matching


• Strong emphasis on employee recognition and appreciation


• Opportunities for advancement, training, and career development


• Generous PTO, paid holidays, wellness programs, employee assistance


• Stable, established organization with a long track record of community service

Role

• Technical support to end users


• Diagnose and resolve issues related to:


• Operating systems, Windows and macOS


• Network connectivity, copiers/printers, and remote access


• Document incidents and resolutions, elevate when needed


• Identify recurring issues, recommend improvements or automations


• Assist with staff onboarding / offboarding: equipment, accounts, access


• Participate in projects such as upgrades, deployments, and refreshes


• Support IT security best practices; occasional on-call support

Required

• Able to work with minimal oversight


• Clear drug screen and background check