IT Support Specialist (Columbus, NE)

Applied Connective Company; Columbus (NE); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Applied Connective Company in Columbus, NE is seeking a dedicated IT Support Specialist to troubleshoot and resolve client IT issues. The role requires handling both remote and on-site support during standard hours, Monday to Friday, with an immediate start.

Ideal candidates will have at least one year of IT experience, strong communication skills, and a proactive, team-focused attitude. This full-time position supports a growing regional client base and offers opportunities for professional

Qualifications

• 1+ year in IT, handling hardware and software issues.
• Self-motivated, efficient, reliable, organized, and detail‑oriented.
• Ability to work independently to meet deadlines.
• Promptly respond to IT support emails, phone calls, and messages.
• Interpret reported issues and understand urgency of reported issues.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Basic Windows Server, Active Directory, Group Policy, DNS concepts; basic LAN/WAN knowledge.
• Printer configuration/management, malware removal tools, TCP/IP, desktop OS and application operations.

Responsibilities

• Troubleshoot inbound IT support requests and provide resolutions.
• Provide remote and onsite support to clients.
• Communicate clearly with users and document issues.
• Assist with hardware and software maintenance and inventory.

Skills

Team player

Customer service oriented

Growth mindset

Innovate

Integrity

Positive attitude

Tools

Windows Server

Active Directory

Group Policy

DNS concepts

TCP/IP

LAN/WAN basics

Job description

Job Title: IT | Support Specialist
Location: Columbus, NE
Classification:Full-Time Employee
Days/Hours Per Week:Mon. – Fri., 8:00am – 5:00pm
Start Date:Immediate

Join a dynamic locally owned and operated technology group in Columbus as an IT Support Specialist!

Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, Elkhorn, and Ogallala, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team.

Currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on a key role as an IT Support Specialist in Columbus, NE. This will be a full-time position with standard hours, 8am to 5pm, Monday through Friday, requiring both remote and onsite support of clients.

ROLE DESCRIPTION:

The IT Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests, and duties require remote and onsite support of clients.

TEAM VALUES:

• Be a team player and leverage your resources – Being a team player requires transparency, authenticity, generosity, and empathy.
• Be service-minded and customer-oriented – Customer service excellence is the standard here, and we aim to provide a meaningful experience to the people we serve and support every time.
• Value growth – We believe the growth of a company comes with professional and personal growth of the team.
• Innovate – Challenge yourself to see what’s possible to better meet the needs of your team, your customers, and your company.
• Value integrity – Strive to do the right thing, even when you think no one is looking.
• Create happiness, work is hard – Do your best to maintain a consistently positive attitude, even in challenging situations, and look for opportunities to celebrate big and small wins.

QUALIFICATION AND COMPETENCIES:

• Minimum of 1 year of experience in the IT field, including experience with hardware and software issues
• Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable
• Work independently and without the need for constant supervision to meet deadlines
• Promptly answer support-related email, phone calls, and other electronic communications
• Interpret reported issues and understand the urgency of any reported issues
• Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Understand printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS and application operations
• Have a basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS concepts as well as basic wireless knowledge and knowledge of LAN/WAN technologies

Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.