IT Support & Systems Administrator — On‑Site

Sports & Exhibition Authority of Pittsburgh & Allegheny County; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

The Sports & Exhibition Authority (SEA) is seeking an IT Support Technician to serve as the primary contact for end-user technical support across SEA offices and partner operations at SEA properties including the DLCC. The role combines help desk support with day-to-day systems administration to keep users productive and core systems running.

Responsibilities include hands-on desktop and hardware support, administration of Microsoft 365, network equipment, and collaboration with vendors.

Qualifications

• Associate degree in computer science, information technology, or related field or equivalent experience.
• At least 1 year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration preferred.
• Experience with firewalls, switches, and server support preferred.
• Experience with Kaseya or other RMM preferred.
• Certifications are a plus.

Responsibilities

• Provide end-user support at SEA locations and partner operations, including the DLCC.
• Diagnose and resolve hardware, software, email, network, and account issues.
• Train users on computers, Microsoft 365, network access, and电话/voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.
• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and peripherals.
• Assist with software installation, updates, and minor repairs.
• Assist with technology purchasing and deployment of new equipment.
• Administer user accounts, permissions, and access to applications and resources.
• Support daily operation of servers and related systems.
• Monitor system performance and ensure day-to-day reliability.

Skills

Troubleshooting

Documentation

Customer Service

Desktop Support

LAN/WAN

Servers

Phone Systems

Education

Associate degree or equivalent

Tools

Microsoft 365

Kaseya / RMM

Firewalls / Switches

Job description

The Sports & Exhibition Authority (SEA) is seeking an IT Support Technician to serve as the primary contact for end-user technical support across SEA offices and partner operations at SEA properties including the DLCC. The role combines help desk support with day-to-day systems administration to keep users productive and core systems running.

Responsibilities include hands-on desktop and hardware support, administration of Microsoft 365, network equipment, and collaboration with vendors.