IT Support Specialist: Desktop, Network & Security Pro

Sealing Devices Inc.; Town of Lancaster (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Sealing Devices Inc. is seeking an IT Support Specialist to install, support, and maintain desktops, laptops, and peripherals. You will provide help desk support for onsite and remote users under supervision of the Network Administrator.

Key responsibilities include handling tickets, configuring devices, basic network tasks, AD user management, and enforcing security best practices. Onboarding and collaboration with vendors are also part of the role.

Qualifications

• High school diploma or equivalent required.
• Associate Degree in Information Technology or a related field required.
• At least 1 year of job-related experience.
• Basic PC setup and troubleshooting proficiency.
• Familiarity with networking concepts (IP, DHCP, DNS).

Responsibilities

• Respond to support tickets and troubleshoot hardware/software issues.
• Set up and configure computers, printers, and peripherals.
• Provide on-site and remote user support.
• Basic network troubleshooting and escalation to network engineers.
• Manage user accounts in Active Directory and configure email.
• Enforce security practices and educate users on phishing.
• Maintain knowledge base and document IT procedures.
• Onboarding and offboarding of employees.
• Collaborate with vendors and third-party providers.

Skills

Help desk support

Troubleshooting

Windows troubleshooting

Networking basics

Active Directory

Customer service

Education

Associate Degree in Information Technology or related field

Tools

Windows OS

VPN

Office 365

Printer/Scanner hardware

Job description

Sealing Devices Inc. is seeking an IT Support Specialist to install, support, and maintain desktops, laptops, and peripherals. You will provide help desk support for onsite and remote users under supervision of the Network Administrator.

Key responsibilities include handling tickets, configuring devices, basic network tasks, AD user management, and enforcing security best practices. Onboarding and collaboration with vendors are also part of the role.