IT Support Technician

Sports & Exhibition Authority of Pittsburgh and Allegheny County; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

Sports & Exhibition Authority in Pittsburgh seeks an IT Support Technician to be the primary contact for end-user technical help across SEA offices and DLCC. You will provide hands-on support for desktops, servers, and network equipment while assisting with day-to-day systems administration to keep users productive and core systems running.

Requires an associate degree or equivalent experience and at least one year of IT support.

Qualifications

• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).
• At least one year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration is preferred.
• Experience with firewalls, switches, and server support is preferred.
• Experience with Kaseya or other RMM is preferred.
• Certifications are a plus.

Responsibilities

• Provide help desk and on-site support to SEA staff and partner organizations, including DLCC operators.
• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
• Train new and existing users on computers, Microsoft 365, network access, internet use, and voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.
• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
• Perform software installation, updates, and minor repairs; assist with equipment deployment.
• Assist with administration of user accounts, permissions, and access to applications and systems.
• Administer and support Microsoft 365 services; support daily server operations and network equipment.
• Monitor system performance and read technical documentation to resolve issues.

Skills

Customer service

Troubleshooting

Documentation

Independent work

Communication

Flexible schedule

Education

Associate degree in CS/IT or related field

Tools

Kaseya

Microsoft 365

Job description

The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.

Position Summary

The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands‑on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day‑to‑day systems administration to keep users productive and core systems running.

DUTIES AND RESPONSIBILITIES

End-User Support

• Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.
• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
• Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.

Desktop and Hardware Support

• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
• Perform software installation, updates, and minor repairs according to established standards.
• Assist with technology purchasing and deployment of new equipment.

Systems Administration

• Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.
• Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.
• Support the daily operation of servers and related systems.
• Administer and support network equipment, including switches and firewalls.
• Support other SEA systems as assigned, including telephone systems and website‑related tasks.
• Monitor system performance and help maintain reliable day‑to‑day operation of SEA technology.
• Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.
• Perform other duties as assigned.

EXEMPTION STATUS: Exempt

QUALIFYING REQUIREMENTS

• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).
• At least one year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration is preferred.
• Experience with firewalls, switches, and server support is preferred.
• Experience with Kaseya or other RMM is preferred.
• Certifications are a plus.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.
• Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and with users who have varying levels of technical experience.
• Ability to work a flexible schedule, including occasional evenings and weekends.

POSITION WORKING CONDITIONS/PHYSICAL DEMANDS

• Extensive sitting, focusing on and operating a personal computer for much of the day.
• Walking through facilities to problem areas.
• Ability to read printed words and numbers in printed form and on computer/terminal monitor.
• Communicate by telephone for up to 30 minutes at a time on a daily basis.
• Occasional lifting up to 50 lbs.

WORKING ENVIRONMENT CONIDITONS

• Office environment.
• Occasional travel to different local facilities.
• 40 hours per week (occasional night/weekend support)
• Must have own transportation (traveling between locations is required), including a valid driver’s license.

RESIDENCY REQUIREMENT

Must live or be willing to relocate to Allegheny County.

SALARY

$45,000-$55,000/year

The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.

Position Summary

The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands‑on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day‑to‑day systems administration to keep users productive and core systems running.

DUTIES AND RESPONSIBILITIES

End-User Support

• Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.
• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
• Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.

Desktop and Hardware Support

• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
• Perform software installation, updates, and minor repairs according to established standards.
• Assist with technology purchasing and deployment of new equipment.

Systems Administration

• Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.
• Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.
• Support the daily operation of servers and related systems.
• Administer and support network equipment, including switches and firewalls.
• Support other SEA systems as assigned, including telephone systems and website‑related tasks.
• Monitor system performance and help maintain reliable day‑to‑day operation of SEA technology.
• Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.
• Perform other duties as assigned.

QUALIFYING REQUIREMENTS

• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).
• At least one year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration is preferred.
• Experience with firewalls, switches, and server support is preferred.
• Experience with Kaseya or other RMM is preferred.
• Certifications are a plus.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.
• Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and with users who have varying levels of technical experience.
• Ability to work a flexible schedule, including occasional evenings and weekends.

POSITION WORKING CONDITIONS/PHYSICAL DEMANDS

• Extensive sitting, focusing on and operating a personal computer for much of the day.
• Walking through facilities to problem areas.
• Ability to read printed words and numbers in printed form and on computer/terminal monitor.
• Communicate by telephone for up to 30 minutes at a time on a daily basis.
• Occasional lifting up to 50 lbs.

WORKING ENVIRONMENT CONIDITONS

• Office environment.
• Occasional travel to different local facilities.
• 40 hours per week (occasional night/weekend support)
• Must have own transportation (traveling between locations is required), including a valid driver’s license.

RESIDENCY REQUIREMENT

Must live or be willing to relocate to Allegheny County.

SALARY

$45,000-$55,000/year