IT Support Technician & Systems Admin

Sports & Exhibition Authority of Pittsburgh and Allegheny County; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

Sports & Exhibition Authority in Pittsburgh seeks an IT Support Technician to be the primary contact for end-user technical help across SEA offices and DLCC. You will provide hands-on support for desktops, servers, and network equipment while assisting with day-to-day systems administration to keep users productive and core systems running.

Requires an associate degree or equivalent experience and at least one year of IT support.

Qualifications

• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).
• At least one year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration is preferred.
• Experience with firewalls, switches, and server support is preferred.
• Experience with Kaseya or other RMM is preferred.
• Certifications are a plus.

Responsibilities

• Provide help desk and on-site support to SEA staff and partner organizations, including DLCC operators.
• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
• Train new and existing users on computers, Microsoft 365, network access, internet use, and voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.
• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
• Perform software installation, updates, and minor repairs; assist with equipment deployment.
• Assist with administration of user accounts, permissions, and access to applications and systems.
• Administer and support Microsoft 365 services; support daily server operations and network equipment.
• Monitor system performance and read technical documentation to resolve issues.

Skills

Customer service

Troubleshooting

Documentation

Independent work

Communication

Flexible schedule

Education

Associate degree in CS/IT or related field

Tools

Kaseya

Microsoft 365

Job description

Sports & Exhibition Authority in Pittsburgh seeks an IT Support Technician to be the primary contact for end-user technical help across SEA offices and DLCC. You will provide hands-on support for desktops, servers, and network equipment while assisting with day-to-day systems administration to keep users productive and core systems running.

Requires an associate degree or equivalent experience and at least one year of IT support.