IT Support & Systems Administrator

capitalvacations; Myrtle Beach (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Capital Vacations is seeking an IT Administrator/Coordinator to handle day-to-day IT support, manage equipment inventory, and help document SLAs and contracts.

You will assist staff with software and hardware, contribute to our IT SOPs, and help build a framework aligned with best practices, delivering reliable service and strong customer support. The role also requires teamwork and a willingness to learn new technologies.

Qualifications

• 2+ years experience in administrative or support roles with a focus on customer support.
• Friendly & customer focused support a must.
• Able to function effectively in a high-paced environment.
• Extremely comfortable in MS Windows environments using the MS Office suite.

Responsibilities

• Help define, achieve, and improve on IT Dept Service Level Agreements & Contracts used within the Business.
• Assist Capital Vacations staff in the use of available software programs, answer questions and provide useful tips about software and equipment.
• Periodic maintenance of Corporate Users & Contacts database.
• Ongoing maintenance of IT equipment inventory database.
• Support IT team in sourcing, building, and implementing new technology to the support organizations.
• Assist in executing IT corporate initiatives and see them through to completion.
• Help define, achieve, and improve on IT Dept written SOP’s to be used by support team.
• Create or coordinate the organization of site-specific documentation used by support team.

Skills

MS Windows

MS Office

Customer support

Time management

Teamwork

Job description

Capital Vacations is seeking an IT Administrator/Coordinator to handle day-to-day IT support, manage equipment inventory, and help document SLAs and contracts.

You will assist staff with software and hardware, contribute to our IT SOPs, and help build a framework aligned with best practices, delivering reliable service and strong customer support. The role also requires teamwork and a willingness to learn new technologies.