IT Support & Systems Coordinator

Capital Vacations; Myrtle Beach (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Capital Vacations is seeking an IT Administrator/Coordinator to provide day-to-day IT support, manage inventory, and document SLAs and contracts. You will help discover and implement new technologies and create an IT support framework aligned with best practices.

You will work under the IT Director, maintain databases, assist staff with software and equipment, and contribute to IT initiatives while ensuring excellent customer service and reliability.

Qualifications

• 2+ years experience in administrative or support roles with a focus on customer support.
• Friendly & customer focused support a must.
• Able to function effectively in a high-paced environment.
• Extremely comfortable in MS Windows environments using the MS Office suite.

Responsibilities

• Define, achieve, and improve on IT Dept Service Level Agreements & Contracts used within the Business.
• Assist Capital Vacations staff in the use of available software programs, answer questions and provide useful tips about software and equipment.
• Periodic maintenance of Corporate Users & Contacts database.
• Ongoing maintenance of IT equipment inventory database.
• Support IT team in sourcing, building, and implementing new technology to the support organizations.
• Assist in executing IT corporate initiatives and see them through to completion.
• Help define, achieve, and improve on IT Dept written SOPs to be used by support team.
• Create or coordinate the organization of site-specific documentation used by support team.

Skills

Time management

Teamwork

Communication

Attention to detail

Willingness to learn

MS Office

Job description

Capital Vacations is seeking an IT Administrator/Coordinator to provide day-to-day IT support, manage inventory, and document SLAs and contracts. You will help discover and implement new technologies and create an IT support framework aligned with best practices.

You will work under the IT Director, maintain databases, assist staff with software and equipment, and contribute to IT initiatives while ensuring excellent customer service and reliability.