IT Support Supervisor

Revel Staffing; Madison (WI); Remote; USD 65,000 - 90,000; Full time

Job summary

Revel Staffing is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success in a healthcare environment. You will oversee specialists, develop training programs, ensure data integrity and regulatory compliance, and partner with clinical and operational teams to deliver high-quality support.

This hands-on leadership role requires strong healthcare IT knowledge, training experience, and the ability to

Qualifications

• High school diploma or equivalent with 2+ years in IT operations.
• Active HIPAA compliance credential/training.
• Knowledge of healthcare applications, data integrity, and training best practices.
• Experience leading remote teams and coordinating with clinical/operational groups.

Responsibilities

• Lead and coach a remote team of IT training and application support specialists.
• Design, develop, and deliver healthcare IT training programs.
• Support system stability, readiness, data integrity, and compliance.
• Collaborate with internal leaders to align training with organizational needs.
• Maintain documentation, workflows, and training materials.
• Monitor performance, manage schedules, and prioritize workloads.

Skills

IT operations

Team leadership

Remote workforce management

HIPAA compliance

Training program design

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast‑paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee the design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders and cross‑functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation, workflows, training materials, and support procedures
• Monitor team performance, manage schedules and assignments, and prioritize workloads
• Promote a service‑first culture focused on accountability, collaboration, and continuous improvement
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading teams, managing priorities, and supporting remote employees
• Strong communication, organization, documentation, and problem‑solving skills
• Ability to work collaboratively with clinical, operational, and technical teams