IT Support Supervisor

Revel Staffing; Jackson (MS); Remote; USD 55,000 - 90,000; Full time

Job summary

Revel Staffing is seeking an experienced IT Support Supervisor to lead a remote team responsible for training, healthcare application support, system readiness, and end-user success. This role blends healthcare IT expertise with strong leadership, training, and operations to ensure HIPAA compliance, data integrity, and smooth adoption of business and clinical applications.

The ideal candidate thrives in a fast-paced environment, demonstrates strong communication, and collaborates with clinical,

Qualifications

• Experience in IT operations or application support in healthcare.
• Experience leading employees or supervisory roles.
• HIPAA training or credential.
• Experience supporting remote employees and distributed teams.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a remote IT training and application support team.
• Assign workloads, manage schedules, set priorities, monitor performance.
• Oversee development and delivery of IT and healthcare training programs.
• Ensure training is consistent, accurate, and engaging.
• Support application readiness, system stability, data integrity, and end-user adoption.
• Coordinate activities for system implementations and upgrades.
• Partner with clinical, operational, compliance, and technical leaders.
• Maintain training materials, SOPs, knowledge-base articles, workflows, and documentation.
• Review recurring issues and identify process improvements.
• Track performance, service levels, training completion, metrics.
• Promote service-first culture centered on accountability and collaboration.
• Ensure HIPAA/privacy/security compliance.
• Escalate complex issues to the appropriate teams.
• Perform additional IT leadership and support duties.

Skills

IT Operations

Team Leadership

Technical Training

HIPAA Compliance

Healthcare IT

Remote Team Management

Documentation

Communication

Problem Solving

Data Integrity

Education

High School Diploma or Equivalent

HIPAA Training/Certification

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success.

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ensure employees are prepared to use business and clinical applications effectively while maintaining system stability, data accuracy, security, and regulatory compliance.

The ideal candidate is an organized, service-focused leader who can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams.

Key Responsibilities

• Lead, coach, and develop a remote team of IT training and application support specialists
• Assign workloads, manage schedules, establish priorities, and monitor team performance
• Oversee the development, configuration, testing, and delivery of IT and healthcare application training programs
• Ensure new and existing employees receive consistent, accurate, and engaging technology training
• Support application readiness, system stability, data integrity, and end-user adoption
• Coordinate support and training activities for system implementations, upgrades, workflow changes, and organizational initiatives
• Partner with clinical, operational, compliance, and technical leaders to identify training and support needs
• Maintain and improve training materials, standard operating procedures, knowledge-base articles, workflows, and technical documentation
• Review recurring support issues and identify opportunities to improve processes, reduce errors, and strengthen the end-user experience
• Track team performance, service levels, training completion, support trends, and other operational metrics
• Promote a service-first culture centered on accountability, professionalism, collaboration, and continuous improvement
• Ensure all support and training activities comply with HIPAA requirements, privacy standards, security policies, and organizational procedures
• Escalate complex application, system, security, or workflow concerns to the appropriate technical or operational teams
• Perform additional IT leadership and support responsibilities as assigned

Required Qualifications

• High school diploma or equivalent
• At least two years of experience in IT operations, application support, technical training, healthcare technology, or a related field
• Previous experience leading employees, coordinating team workloads, or serving in a senior or supervisory capacity
• Current HIPAA compliance training or credential
• Working knowledge of healthcare applications, IT support workflows, data integrity, and end-user training practices
• Experience supporting remote employees and distributed teams
• Strong leadership, communication, organization, documentation, and problem-solving skills
• Ability to manage multiple priorities and respond effectively in a fast-paced environment
• Ability to communicate technical information clearly to users with varying levels of technical knowledge
• Ability to collaborate effectively with clinical, operational, compliance, and technical stakeholders