IT Support Specialist: Windows, AD, MECM & Teams Expert

Infojini Inc; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Infojini Inc. in Boca Raton, FL seeks an IT Support Specialist to install, configure, and troubleshoot hardware and software for end users. You will support desktops, laptops, mobile devices, printers, and scanners, handling incidents via ServiceNow and ensuring accurate asset documentation.

The role covers AD and MECM/SCCM administration, Windows 10/11, and videoconferencing tools like Teams/Zoom/GoTo. On-site support and strong communication are essential for excellent customer service.

Qualifications

• It support experience providing technical help to end users.
• Proficient with Active Directory and MECM/SCCM administration.
• Strong Windows 10/11 support and patch deployment skills.
• Experience with video conferencing tools (MS Teams, Zoom, GoTo).
• Hands-on hardware, software and network troubleshooting.

Responsibilities

• Install, configure, and troubleshoot hardware and software for desktops, laptops and printers.
• Provide remote and on-site technical support and incident resolution.
• Maintain accurate ticket documentation and status in ServiceNow.
• Support AV/ videoconferencing setups and room systems as needed.
• Assist with IT projects and asset management.

Skills

IT Support

Active Directory

MECM/SCCM

Windows 10/11

MS Teams/Zoom/GoTo

Network Troubleshooting

ServiceNow

Printers & Scanners

Ticket Management

Job description

Infojini Inc. in Boca Raton, FL seeks an IT Support Specialist to install, configure, and troubleshoot hardware and software for end users. You will support desktops, laptops, mobile devices, printers, and scanners, handling incidents via ServiceNow and ensuring accurate asset documentation.

The role covers AD and MECM/SCCM administration, Windows 10/11, and videoconferencing tools like Teams/Zoom/GoTo. On-site support and strong communication are essential for excellent customer service.