Desktop Support Technician

Revolution Technologies; Pompano Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Revolution Technologies is seeking an IT Support Technician to maintain and troubleshoot enterprise hardware and software in a commutable location to Pompano Beach, FL.

The role provides in-person and remote support, asset tracking, documentation, installation, remediation, and escalation as needed. You will work with MS 365 apps, Windows 10/11, and collaboration tools, with on-site hours 7am–6pm, Monday through Friday and after-hours on-call rotation.

Qualifications

• IT Enterprise experience is preferred.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

Responsibilities

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
• Assists in coordinating audiovisual setups and video conferencing support.
• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using Active Directory and MECM.
• Identify and diagnose hardware, software, or network-related problems and plan resolutions.
• Suggest strategies to increase efficiencies with new practices, devices, and/or software.
• Proficiency in Office 365 (Outlook, Excel, Word, Teams) and Windows 10/11.
• Collaborate with other IT areas on projects and initiatives.
• Onsite hours 7:00 am–6:00 pm, Monday–Friday; participate in after-hours on-call rotation.
• Travel to remote locations to provide support as needed.
• Ability to lift 50 pounds.

Skills

IT Experience

Problem Solving

Time Management

Team Player

Education

High School Diploma

Tools

Active Directory

MECM

Job description

MUST BE WITHIN COMMUTABLE DISTANCE TO POMPANO BEACH.....NO EXCEPTIONS

Position Summary:

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

Job Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
• Participate in after-hours (evening & weekend) on-call rotation
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned
• Ability to lift 50 pounds

Required Skills:

• IT Enterprise experience is preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.