IT Support Specialist - Tier 1 Helpdesk

DataPerk; Birmingham (AL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Simple IRA plan

Paid holidays and PTO

Job summary

DataPerk is seeking a dynamic, customer-oriented IT Support Specialist to join our Birmingham team. You will create and manage client tickets, assign tasks, and ensure timely resolution within SLA, providing strong user support across Windows environments and Office 365.

The role focuses on frontline technical assistance, PC troubleshooting, AD user management, email setup, printer issues, and basic networking. A positive attitude and teamwork are essential.

Qualifications

• Bachelor's degree preferred or 2 years of relative experience or combination of education and experience accepted.
• Experience in IT support or help desk environment is a plus.
• Strong customer service and communication skills.

Responsibilities

• Create and manage tickets for client partners.
• Assign tickets to resources with precision.
• Ensure timely handling of tickets and high client satisfaction.
• Prepare technical schedules and forecast workload for 2–3 days ahead.
• Proficient in PC support, Active Directory, email setup, printer troubleshooting, basic cabling and basic networking.
• Coordinate service calls with vendors.
• Maintain log of loaned equipment and warranty parts.
• Communicate with clients throughout ticket lifecycle.

Skills

PC support

Active Directory

Email setup

Office 365

Networking basics

Ticketing

Windows 10+

Education

Bachelor's degree

Tools

Ninja One

Microsoft 365

Exchange

Windows Server

Job description

DataPerk is seeking a dynamic, customer-oriented IT Support Specialist to join our Birmingham team. You will create and manage client tickets, assign tasks, and ensure timely resolution within SLA, providing strong user support across Windows environments and Office 365.

The role focuses on frontline technical assistance, PC troubleshooting, AD user management, email setup, printer issues, and basic networking. A positive attitude and teamwork are essential.