Tier 1 IT Support Technician – Helpdesk & Networking

DataPerk; Pensacola (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

DataPerk is seeking a proactive Support Services Tier 1 professional in Pensacola, FL. You will create and manage client tickets, assign work to technicians, and forecast workloads for the next 2–3 days while ensuring high customer satisfaction.

You’ll work with PC support, Active Directory, email setup, printer troubleshooting, basic cabling and networking, and Office 365 in a fast-paced environment. Join our team to keep clients’ technology running smoothly.

Qualifications

• Bachelor’s degree preferred or 2 years of relative experience or combination of education and experience accepted.

Responsibilities

• Create and manage tickets for client partners.
• Assign tickets to the appropriate resources with precision.
• Ensure timely handling of tickets to maintain client satisfaction.
• Prepare technical schedules for technicians and forecast workload 2–3 days ahead.
• Provide exceptional customer service and collaborate across departments.
• Navigate Windows 10+ environments and join Computers to Domain.
• Manage Active Directory user accounts and Office 365 (Exchange).
• Configure and troubleshoot email, printers, cabling, and basic networking.

Skills

PC Support

Active Directory

Email Setup

Printer Troubleshooting

Basic Cabling

Basic Networking

Windows Server

DNS/DHCP basics

Security Awareness

Service Management

Education

Bachelor’s degree or 2 years relative experience

Tools

Ninja One platform

Office 365

Fortinet OS

Meraki Controller

Unifi Controller

Altaro backups

PowerChute

Job description

DataPerk is seeking a proactive Support Services Tier 1 professional in Pensacola, FL. You will create and manage client tickets, assign work to technicians, and forecast workloads for the next 2–3 days while ensuring high customer satisfaction.

You’ll work with PC support, Active Directory, email setup, printer troubleshooting, basic cabling and networking, and Office 365 in a fast-paced environment. Join our team to keep clients’ technology running smoothly.