IT Support Specialist

The HT Group; Durham (NC); On-site; USD 25,000 - 41,000; Part time

Job summary

The HT Group is seeking a part-time IT Support Specialist in Durham, NC to provide in-person and remote technical support for about 32 hours per week, with potential expansion to 40 hours as workload dictates. This role supports macOS and Windows, with Linux occasionally, and will work with an international team across Google Workspace and Azure SSO.

You will assist executives and staff, manage devices, accounts, and access, and help with a major Workspace consolidation while using Jira for

Qualifications

• 1–2 years IT support or internship experience in a business setting.
• Hands-on macOS and Windows support experience.
• Experience troubleshooting hardware, software, accounts, and connectivity.

Responsibilities

• Provide in-person and remote technical support to employees, including leadership.
• Triage, document, and resolve requests using Jira and other channels.
• Configure and troubleshoot Mac and Windows devices; occasional Linux support.
• Support device enrollment with Jamf and Intune; manage user accounts in AD and access controls.
• Assist with Google Workspace consolidation and continue Microsoft 365 and Azure SSO usage.
• Maintain and check conference room AV equipment; prepare for leadership meetings.
• Coordinate onboarding/offboarding; setup devices and access; track assets.

Skills

Mac troubleshooting

Windows troubleshooting

Executive support

Customer service

Clear communication

Time management

Team collaboration

Learning new tech

Education

IT-related degree or certifications

Tools

Jira

Jamf

Intune

Okta

Google Workspace

Microsoft 365

Azure SSO

Slack

Zoom

Zoom Rooms

Job description

This opportunity is open to junior/entry level candidates; will likely be part-time (~32 hours/week) but possibility to extend to 40 hours depending on work load. Will need to be onsite.

The Opportunity

We are seeking a customer-focused IT Support Specialist to provide in-person and remote technical support within a global organization. This position will collaborate with a support team of seven professionals in the United States and four in Europe, assisting employees across locations, including executive and senior leadership.

The environment is approximately 60% macOS and 35% Windows, with occasional Linux support needs. The office supports approximately 30-40 employees, with typically 15-20 employees physically onsite each day. This role combines end-user troubleshooting, device management, account administration, and office technology support.

The organization recently consolidated four companies into a single Google Workspace tenant. This position will help employees navigate that transition while supporting continued use of Microsoft 365 productivity applications and Azure SSO.

Key Responsibilities

• Provide responsive, customer-focused technical support to employees in person and remotely, including C-level executives and senior leadership.
• Respond to, troubleshoot, document, and resolve support requests through Jira and other support channels. The U.S. support team collectively handles approximately 40-60 tickets per day.
• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, with occasional support for Linux devices.
• Support device enrollment and management through Jamf and Intune.
• Perform account administration tasks, including Active Directory user creation, group management, and application access administration.
• Support Okta, Azure SSO, and employee access to business applications.
• Troubleshoot Google Workspace, Microsoft 365 productivity applications, Slack, and Zoom.
• Assist employees with issues related to the recent Google Workspace consolidation and ongoing technology transitions.
• Check and maintain Zoom Rooms, conference room A/V equipment, and other office technology to ensure readiness for daily use and leadership meetings.
• Coordinate onboarding and offboarding activities, including device preparation, account setup, access changes, asset tracking, and new-hire technology orientation.
• Support office network infrastructure, Wi-Fi, VPN connectivity, and firewalls in collaboration with the broader IT team.
• Manage and assist with equipment setup, maintenance, repair, and disposal.
• Develop and maintain troubleshooting guides, technical instructions, and support documentation.
• Collaborate with global IT colleagues and departments such as Engineering, DevOps, Security, Facilities, Finance, and Corporate Systems.
• Participate in IT projects involving hardware, software, infrastructure, and application changes.
• Provide technology support for executive meetings, board meetings, and company-wide events.
• Maintain organized IT workspaces, equipment storage areas, and server rooms.
• Travel occasional to other offices as needed for IT support.

Required Qualifications

• At least 1-2 years of experience in IT support, desktop support, or a similar role within a business environment; also open to recent graduates with internship experience.
• Hands-on experience supporting both macOS and Windows devices, with strong Mac troubleshooting skills.
• Experience troubleshooting hardware, software, user accounts, application access, and connectivity issues.
• Familiarity with user creation, group management, and access administration in Active Directory.
• Experience using a help desk ticketing system to prioritize, document, and resolve support requests.
• Strong customer service skills and the ability to explain technical issues clearly to users with varying levels of technical knowledge.
• Experience supporting executive or senior leadership users in person and remotely.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work collaboratively with a geographically distributed team and learn new technologies.

Preferred Qualifications

• Experience with Jira, Jamf, Intune, Okta, Google Workspace, Microsoft 365, Azure SSO, Slack, or Zoom.
• Experience supporting Zoom Rooms and conference room A/V equipment.
• Familiarity with Linux, endpoint security tools such as CrowdStrike, and office networking technologies.
• Experience supporting technology migrations or changes affecting end users.
• Familiarity with SOX requirements.
• Relevant IT certifications or an IT-related degree.

Prior experience with Okta and Google Workspace is helpful; training is available for candidates with a strong IT support foundation.

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