IT Support Analyst: Solve Tech Issues & Keep Teams Running

Cianbro

Pittsfield (ME)

On-site

USD 41,000 - 50,000

Full time

4 hours ago

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Job summary

The Cianbro Companies is seeking an IT Support Analyst to help teams nationwide stay productive by providing expert support across applications, devices, and IT services. You will learn our systems while tackling a mix of routine and complex issues, communicating clearly to keep users informed.

The role includes end-user support, software testing, access provisioning, and participation in IT projects, with on-call after hours.

Qualifications

Completed a 2-year IT-focused degree; a 4-year CS/Tech degree desirable.
Minimum 2+ years’ experience with IT Support/Help Desk.
Excellent interpersonal, written, and verbal communication skills.

Responsibilities

End-User Technical Support: triage, troubleshoot, resolve, and document issues; communicate status to users.
Software Support and Testing: investigate issues, test, and coordinate with teams and vendors.
IT and System Security: provision access and ensure security for apps, systems, data, and facilities.
Internal IT Projects: assist with deployments and adoption of new software functionality.
Assist with IT support, hardware/software deployments and maintenance in office and campus.
Off-Hours Support: participate in on-call rotation for after-hours or weekend tasks.