IT Support Specialist

EPC Eneric Petroleum Corp.; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Life, and LTD

401K retirement plan with companymatch

Eleven paid holidays

Vacation and sick time

Job summary

Cambridge Investment Research is seeking an IT Support Specialist to join our team, delivering frontline technical support for hardware, software, and access-related issues while ensuring exceptional customer service.

You'll troubleshoot, configure desktops and peripherals, document incidents, and follow security protocols. Join a collaborative, growth-minded environment with opportunities to expand technical knowledge through training and mentorship.

Qualifications

• Frontline IT support experience or strong helpdesk orientation.
• Comfort with Windows OS, Microsoft 365 apps, and end-user computing.
• Excellent communication and problem-solving for a diverse user base.

Responsibilities

• Respond to technical support requests via phone, email, and other channels.
• Troubleshoot hardware, software, Microsoft 365, and access issues.
• Configure and deploy desktops, laptops, peripherals, and related gear.
• Document incidents, steps taken, and resolutions in support systems.
• Follow IT procedures, security protocols, and best practices.
• Escalate complex issues with thorough documentation.
• Assist associates with varying technology needs professionally.
• Collaborate with teammates and cross-functional partners to resolve issues.
• Continue building technical knowledge through training and mentorship.

Skills

Analytical thinking

Problem-solving

Written communication

Verbal communication

Organizational skills

Customer service

Time management

Windows OS basics

Microsoft 365 basics

Tools

Microsoft 365

Windows OS

Job description

Job Summary Key Deliverables and Responsibilities

Cambridge Investment Research is seeking an IT Support Specialist to join our team. This position is ideal for a customer-focused technology professional who enjoys solving problems, learning new systems, and supporting associates across the organization. In this role, you will provide frontline technical support for hardware, software, and access-related issues while delivering exceptional customer service. You will work alongside experienced technology professionals, develop technical expertise, and contribute to a collaborative environment.

What You\'ll Do

• Respond to technical support requests received via phone, email, and other support channels.


• Troubleshoot and resolve routine hardware, software, Microsoft 365, and access-related issues.


• Configure and deploy desktops, laptops, peripherals, and related technology equipment.


• Document incidents, troubleshooting activities, and resolutions accurately within support systems.


• Follow established IT support procedures, security protocols, and best practices.


• Escalate complex issues to appropriate support teams while providing thorough documentation.


• Support associates with various technology needs in a professional and customer-focused manner.


• Collaborate with team members and cross-functional partners to ensure effective issue resolution.


• Continuously develop technical knowledge and support skills through training and mentorship.

What We Are Looking For

• Strong analytical and problem-solving abilities.


• Foundational understanding of Windows operating systems and end-user computing environments.


• Basic knowledge of Microsoft 365 applications and productivity tools.


• Excellent written and verbal communication skills.


• Strong organizational skills and attention to detail.


• Ability to manage multiple priorities in a fast-paced environment.


• Commitment to delivering outstanding customer service.

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance


• Vacation/sick time


• 401K retirement plan with company matching program


• Eleven paid holidays

You can find more details about our comprehensive benefits package here.

Cambridge Overview:

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

At Cambridge, we’re not just offering a job — we’re inviting you to join a community where you can make a real impact and grow a fulfilling career. With exceptional development opportunities and a team that truly supports your success, you’ll have everything you need to thrive.

Learn more about working at Cambridge here.

Culture is at the core of who we are.

We believe great things happen when people work together in a supportive, balanced, and collaborative environment. At Cambridge, your voice matters, friendships flourish, and you’ll always feel part of something bigger.

Discover our culture here.