IT Support Specialist: Solve Problems, Empower Users

VigorCare Pediatric Services; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services in Baltimore seeks an experienced IT Support Analyst to provide frontline technical support for staff and clients. You will troubleshoot hardware and software, set up new equipment, and resolve network connectivity issues to keep operations running smoothly.

The ideal candidate has a bachelor’s degree in IT or a related field, at least two years in IT support, proficiency with Windows, Mac, and Office, and strong communication skills.

Qualifications

• Bachelor’s degree in IT or related field.
• Minimum 2 years IT support experience.
• Experience with Windows, Mac, and Office; strong communication.

Responsibilities

• Provide technical support to staff and clients, troubleshooting hardware and software and resolving network issues.
• Set up new equipment and maintain computer systems for security and efficiency.
• Monitor IT help desk requests and deliver timely, effective solutions.
• Collaborate with IT team to implement new systems and technologies.
• Develop and maintain IT documentation and training materials.
• Stay up-to-date with IT trends to improve systems and processes.
• Assist with IT projects and initiatives as needed.

Skills

Troubleshooting

Customer service

Team player

Problem solving

Communication

Education

Bachelor's degree in IT or related field

Tools

Windows

Mac OS

Microsoft Office

Job description

VigorCare Pediatric Services in Baltimore seeks an experienced IT Support Analyst to provide frontline technical support for staff and clients. You will troubleshoot hardware and software, set up new equipment, and resolve network connectivity issues to keep operations running smoothly.

The ideal candidate has a bachelor’s degree in IT or a related field, at least two years in IT support, proficiency with Windows, Mac, and Office, and strong communication skills.