IT Support Specialist: Hardware, Software & Networking

VigorCare Pediatric Services; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services in Houston, TX seeks an IT Support Analyst to provide hands-on technical support to employees and maintain IT systems.

You will troubleshoot hardware, software, and network issues, install and configure computers, train staff, and document resolutions, with a strong focus on customer service.

The role requires a Bachelor's degree in IT or related field and expertise in Windows and Mac OS, networks, firewalls, and security protocols.

Qualifications

• Bachelor's degree in IT or related field required.
• Strong knowledge of Windows and Mac operating systems.
• Experience with networking, firewalls, and security protocols.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and in a team environment.
• Strong customer service and communication skills.
• Attention to detail and ability to prioritize tasks.
• Certifications such as A+, Network+, or MCSA are a plus.

Responsibilities

• Provide technical support to employees in person, over the phone, or via email.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Monitor and maintain IT systems, including servers, networks, and databases.
• Perform regular backups and updates to ensure data integrity.
• Train employees on how to use new software and equipment.
• Maintain inventory of all IT equipment and software licenses.
• Collaborate with IT team to implement new technologies and systems.
• Stay up-to-date with industry trends and advancements in technology.
• Document and track all IT support requests and resolutions.
• Provide on-call support during non-business hours when necessary.

Skills

Windows OS

Mac OS

Networking

Firewalls

Security protocols

Problem-solving

Customer service

Communication

Teamwork

Independent work

Attention to detail

Task prioritization

On-call support

Education

Bachelor's degree in computer science, information technology, or related field

A+

Network+

MCSA

Job description

VigorCare Pediatric Services in Houston, TX seeks an IT Support Analyst to provide hands-on technical support to employees and maintain IT systems.

You will troubleshoot hardware, software, and network issues, install and configure computers, train staff, and document resolutions, with a strong focus on customer service.

The role requires a Bachelor's degree in IT or related field and expertise in Windows and Mac OS, networks, firewalls, and security protocols.