IT Support Specialist - Save Lives Through Tech

DCI Donor Services, Inc.; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO 184 hrs

Sick time 72 hrs

Medical & Dental & Vision

403(b) match

Life & AD&D & LTD

Wellness program

Insurance discounts

Cell phone discount

Vaccination policy

Job summary

DCI Donor Services, Inc. is seeking an IT Support Specialist to maintain laptops, servers, networks, and applications onsite in Albuquerque, NM.

You will be the first point of contact for staff needing software and hardware assistance and will help keep systems running smoothly to support our life-saving mission. Ideal candidates have an IT-related associate degree or equivalent experience, 3+ years of hands-on IT support, and strong knowledge of Windows OS, Office 365, and Active Directory.

Qualifications

• Information Technology related associates degree or equivalent work experience.
• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems; Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory); 2012-2019 Windows Server; Technical service experience; IP Networking Knowledge (VLANS, subnets, routing); Administering enterprise level Anti-Virus systems; Administering Windows updates; Build and deploy images for computer deployment; Active Directory (security, group policy, federation).
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

Help Desk

Windows OS

Office 365

Active Directory

Networking basics

Troubleshooting

Customer service

Education

Associate degree in IT

Tools

Windows Server

Office 365

Exchange

SharePoint

Azure AD

Job description

DCI Donor Services, Inc. is seeking an IT Support Specialist to maintain laptops, servers, networks, and applications onsite in Albuquerque, NM.

You will be the first point of contact for staff needing software and hardware assistance and will help keep systems running smoothly to support our life-saving mission. Ideal candidates have an IT-related associate degree or equivalent experience, 3+ years of hands-on IT support, and strong knowledge of Windows OS, Office 365, and Active Directory.