On-Site Medical Call-Center Specialist

FailSafe Communications; Nashville (TN); In loco; USD 52.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO 184 hours+

Sick leave 72 hours

Medical plans (PPO/HDHP)

Dental & Vision

403(b) with match

Life/AD&D & long-term disability

Wellness program

Supplemental insurance options

Insurance discounts

Verizon cell phone discounts

Descrizione del lavoro

DCI Donor Services (DCIDS) in Nashville, TN is seeking a Donor Specialist to coordinate the gift of life and support donor families with empathy and professionalism. The role focuses on communicating during difficult times and coordinating with medical personnel and families.

The ideal candidate has at least a two-year health-related degree, health-care experience, and proficiency with Microsoft Office. Night shift on a rotating 12-hour schedule (6 pm–6 am) with daytime training, and a strong

Competenze

• Two-year health-related degree required or equivalent
• 1+ year health-care experience with medical terminology
• CTBS, RN or LPN desired
• Proficiency with computers and Microsoft Office applications
• Ability to exercise independent judgement and multitask
• Strong teamwork, communication and conflict management skills
• Attention to detail and organizational skills

Mansioni

• Capture medical information accurately in donor management software
• Coordinate donation process with donor families and medical personnel
• Support donor families and discuss donation opportunities with empathy
• Perform other related duties as assigned

Conoscenze

Interpersonal skills

Communication

Conflict management

Teamwork

Attention to detail

Multitasking

Computer literacy

Formazione

Two-year health-related degree

Nursing or paramedic/EMT certification

Strumenti

Microsoft Office

Descrizione del lavoro

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates as organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

*This is not a fully remote position. This position is located in Nashville, TN.

This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift.

Key responsibilities this position will perform include:

• Effectively captures medical information accurately and completely into donor management software.
• Facilitates the donation process through coordination and communication with donor families and medical personnel.
• Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
• Performs other related duties as assigned.

The ideal candidate will have:

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
• 1+ years in a health-care related position including use of medical terminology.
• CTBS, RN, or LPN desired.
• Working knowledge of computers and Microsoft Office applications.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, communication, and conflict management skills.
• Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer M/F/Vet/Disability.