IT Support Specialist — Windows & Office 365 Pro in Albuquerque

DCI Donor Services; Albuquerque (NM); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO 184 hours first year

Sick time 72 hours first year

Medical plans PPO/HDHP, Dental, Vision

Job summary

DCI Donor Services in Albuquerque, NM is seeking an IT Support Specialist to maintain and improve laptops, servers, networks, and related systems. You will be the first point of contact for staff needing help with software and hardware, working onsite to resolve issues promptly and professionally.

The ideal candidate has an IT-related associate degree or equivalent experience and at least 3+ years in a business IT environment, with hands-on Windows and Office 365 administration, Active

Qualifications

• Information Technology related associates degree or equivalent work experience.
• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Experience with Windows operating systems, Office 365 Administration, and Active Directory.
• Certifications in IT are preferred.
• Advanced knowledge of Microsoft operating systems, office applications, and AD; general network/server knowledge.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains knowledge of industry standards to update information systems policies and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

Windows OS

Office 365 Admin

Active Directory

IP Networking

Image deployment

Security/AV management

Education

IT-related associate degree or equivalent experience

Tools

Exchange

SharePoint

Teams

Azure Active Directory

Windows Server (2012-2019)

Anti-Virus systems

Job description

DCI Donor Services in Albuquerque, NM is seeking an IT Support Specialist to maintain and improve laptops, servers, networks, and related systems. You will be the first point of contact for staff needing help with software and hardware, working onsite to resolve issues promptly and professionally.

The ideal candidate has an IT-related associate degree or equivalent experience and at least 3+ years in a business IT environment, with hands-on Windows and Office 365 administration, Active