IT Support Specialist

DCI Donor Services, Inc.; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO 184 hrs

Sick time 72 hrs

Medical & Dental & Vision

403(b) match

Life & AD&D & LTD

Wellness program

Insurance discounts

Cell phone discount

Vaccination policy

Job summary

DCI Donor Services, Inc. is seeking an IT Support Specialist to maintain laptops, servers, networks, and applications onsite in Albuquerque, NM.

You will be the first point of contact for staff needing software and hardware assistance and will help keep systems running smoothly to support our life-saving mission. Ideal candidates have an IT-related associate degree or equivalent experience, 3+ years of hands-on IT support, and strong knowledge of Windows OS, Office 365, and Active Directory.

Qualifications

• Information Technology related associates degree or equivalent work experience.
• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems; Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory); 2012-2019 Windows Server; Technical service experience; IP Networking Knowledge (VLANS, subnets, routing); Administering enterprise level Anti-Virus systems; Administering Windows updates; Build and deploy images for computer deployment; Active Directory (security, group policy, federation).
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

Help Desk

Windows OS

Office 365

Active Directory

Networking basics

Troubleshooting

Customer service

Education

Associate degree in IT

Tools

Windows Server

Office 365

Exchange

SharePoint

Azure AD

Job description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This position will be onsite in Albuquerque, NM.

Company Overview And Mission

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: Sierra Donor Services – New Mexico, Sierra Donor Services - California, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key Responsibilities This Position Will Perform Include

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

The Ideal Candidate Will Have

• Information Technology related associates degree or equivalent work experience.

• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred:
• Installing, configuring, and troubleshooting Windows operating systems
• Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
• 2012-2019 Windows Server
• Technical service experience
• IP Networking Knowledge (VLANS, subnets, routing)
• Administering enterprise level Anti-Virus systems
• Administering Windows updates
• Build and deploy images for computer deployment
• Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

We Offer a Competitive Compensation Package Including

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer – M/F/Vet/Disability.