IT Support Specialist — Remote & Onsite Help Desk Pro

LevCo Technologies, Inc.; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation Stipend

Will & Legal Document Services

Group Term Life and AD&D Insurance

Employee Assistance Plan

Mileage Reimbursement

401(k) matching

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

LevCo Technologies, Inc. is seeking a skilled IT Support Specialist to join our Chicago team.

You will provide remote and onsite support for software and hardware issues of low to medium complexity, troubleshoot problems, install systems, and train end users in accordance with established processes. The ideal candidate has at least two years of help desk experience, strong communication skills, the ability to work independently, and willingness to travel up to 50%; occasional on-call rotation is

Qualifications

• High school diploma required; technical training preferred.
• ITIL or HDI certification a plus.
• Minimum 2 years of help desk or IT support experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Valid driver’s license and willingness to travel up to 50%.

Responsibilities

• Provide software and hardware support via phone, email, instant message, remote tools, and onsite visits.
• Install, configure, and troubleshoot hardware and software systems.
• Perform root cause analysis and create documentation for recurring issues.
• Maintain accurate and detailed records of troubleshooting steps, solutions, and system changes in the ticketing system.
• Assist customers with PC setup, onboarding, and technology introductions.
• Escalate complex issues to senior staff as needed.
• Create network diagrams, installation flow charts, and procedural documentation for internal and customer use.
• Recommend process improvements and preventative measures for recurring problems.
• Maintain billable percentage in accordance with management guidelines.
• Keep personal work schedule updated and accurate.
• Participate in on-call rotation as required.

Skills

Communication skills

Troubleshooting

Customer service

Independent work

Education

High school diploma

Job description

LevCo Technologies, Inc. is seeking a skilled IT Support Specialist to join our Chicago team.

You will provide remote and onsite support for software and hardware issues of low to medium complexity, troubleshoot problems, install systems, and train end users in accordance with established processes. The ideal candidate has at least two years of help desk experience, strong communication skills, the ability to work independently, and willingness to travel up to 50%; occasional on-call rotation is