IT Support Specialist / Help Desk Technician

LevCo Technologies, Inc.; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation Stipend

Will & Legal Document Services

Group Term Life and AD&D Insurance

Employee Assistance Plan

Mileage Reimbursement

401(k) matching

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

LevCo Technologies, Inc. is seeking a skilled IT Support Specialist to join our Chicago team.

You will provide remote and onsite support for software and hardware issues of low to medium complexity, troubleshoot problems, install systems, and train end users in accordance with established processes. The ideal candidate has at least two years of help desk experience, strong communication skills, the ability to work independently, and willingness to travel up to 50%; occasional on-call rotation is

Qualifications

• High school diploma required; technical training preferred.
• ITIL or HDI certification a plus.
• Minimum 2 years of help desk or IT support experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Valid driver’s license and willingness to travel up to 50%.

Responsibilities

• Provide software and hardware support via phone, email, instant message, remote tools, and onsite visits.
• Install, configure, and troubleshoot hardware and software systems.
• Perform root cause analysis and create documentation for recurring issues.
• Maintain accurate and detailed records of troubleshooting steps, solutions, and system changes in the ticketing system.
• Assist customers with PC setup, onboarding, and technology introductions.
• Escalate complex issues to senior staff as needed.
• Create network diagrams, installation flow charts, and procedural documentation for internal and customer use.
• Recommend process improvements and preventative measures for recurring problems.
• Maintain billable percentage in accordance with management guidelines.
• Keep personal work schedule updated and accurate.
• Participate in on-call rotation as required.

Skills

Communication skills

Troubleshooting

Customer service

Independent work

Education

High school diploma

Job description

Future Opening: IT Support Specialist / Help Desk Technician

Replies within 24 hours

• Vacation Stipend
• Will & Legal Document Services
• Group Term Life and AD&D Insurance
• Employee Assistance Plan
• Mileage Reimbursement
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

We are seeking a skilled and customer-focused IT Support Specialist to join our team in Chicago, IL. In this role, you will provide both remote and onsite technical support for software and hardware issues of low to medium complexity. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.

The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. This role involves occasional travel and participation in an on-call rotation.

Responsibilities

• Provide software and hardware support via phone, email, instant message, remote tools, and onsite visits.
• Install, configure, and troubleshoot hardware and software systems.
• Perform root cause analysis and create documentation for recurring issues.
• Maintain accurate and detailed records of troubleshooting steps, solutions, and system changes in the ticketing system.
• Assist customers with PC setup, onboarding, and technology introductions.
• Escalate complex issues to senior staff as needed.
• Create network diagrams, installation flow charts, and procedural documentation for internal and customer use.
• Recommend process improvements and preventative measures for recurring problems.
• Maintain billable percentage in accordance with management guidelines.
• Keep personal work schedule updated and accurate.
• Participate in on-call rotation as required.

Qualifications

• High school diploma required; technical training preferred.
• ITIL or HDI certification a plus.
• Minimum 2 years of help desk or IT support experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Valid driver’s license and willingness to travel up to 50%.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us

We’re an IT solutions provider with a passion for technology and its business applications. Our approach is simple and practical with a focus on the big picture. Our commitment is to provide smart, strategic, cost‑effective technology that supports your unique business goals.

People-first

LevCo Technologies is built on strong core values of honesty, respect, teamwork, kindness and fun.

Our culture revolves around a shared dedication to providing excellence, value and results.

Growth-minded

While nimble and responsive, we embrace long‑term vision, forward thinking and openness to change.

Employee Discount Program Will & Legal Document Services