IT Support Specialist - Remote & Onsite Automation

Archdiocese of Hartford; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

The Archdiocese of Hartford is seeking an IT Support professional to deliver efficient customer-focused IT resolution. Responsibilities include troubleshooting hardware and software issues, maintaining IT infrastructure, and providing support to employees.

The ideal candidate should have an associate degree in Computer Science and at least 3 years of relevant experience with certifications like CompTIA A+. The role demands strong problem-solving abilities and a keen customer service orientation.

Qualifications

• Associate degree in computer science, information technology, or related field.
• 3+ years of experience in IT support or related areas.
• CompTIA A+ / Network+ certification preferred.

Responsibilities

• Provide IT support to employees, resolving technical issues efficiently.
• Maintain hardware and software, ensuring proper function.
• Collaborate with team members to improve IT efficiency.

Skills

Customer service orientation

Problem solving

Technical troubleshooting

Organizational skills

Education

Associate degree in computer science or related field

Tools

PowerShell

Windows Server

Networking devices (routers, switches)

IT service management systems

Microsoft Office

Job description

The Archdiocese of Hartford is seeking an IT Support professional to deliver efficient customer-focused IT resolution. Responsibilities include troubleshooting hardware and software issues, maintaining IT infrastructure, and providing support to employees.

The ideal candidate should have an associate degree in Computer Science and at least 3 years of relevant experience with certifications like CompTIA A+. The role demands strong problem-solving abilities and a keen customer service orientation.