IT Support Analyst II — Remote & On-Site
Hartford Public Schools
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Job summary
Metro Hartford Information Services seeks an IT Support Analyst II to provide level III help desk support for City of Hartford and Hartford Public Schools. Responsibilities include remote, phone, and in‑person assistance, with focus on software, hardware, network issues, and approved applications.
The role emphasizes problem solving, documentation, and adherence to SLAs, along with configuring Office 365, Intune, MDT, Windows Autopilot, and desktop imaging tools.
Qualifications
- Bachelors or Associates in CS or related field with 2 years IT experience.
- ],
- job_responsibilities_description
Responsibilities
- Provide level III support for software, hardware, and network issues.
Skills
Education
Tools
Job description
Metro Hartford Information Services seeks an IT Support Analyst II to provide level III help desk support for City of Hartford and Hartford Public Schools. Responsibilities include remote, phone, and in‑person assistance, with focus on software, hardware, network issues, and approved applications.
The role emphasizes problem solving, documentation, and adherence to SLAs, along with configuring Office 365, Intune, MDT, Windows Autopilot, and desktop imaging tools.
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