IT Support Specialist: Remote & On-site Helpdesk

Stellae International; Melville (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Stellae International in Melville, NY seeks a reliable IT Support person to join our team. You will provide first-line technical assistance to employees and users, troubleshoot hardware, software, network, and account issues, and resolve incidents within service levels.

The ideal candidate has strong communication, a customer-service mindset, and a willingness to learn and develop their technical skills while supporting office and warehouse IT infrastructure across Long Island.

Qualifications

• Experience with Windows and Chrome OS environments.
• Strong desk-side support skills and customer service mindset.
• Knowledge of Active Directory and Microsoft Server.
• Familiarity with TCP/IP, DNS, IPv4, and subnets.
• Experience with Microsoft Office 365 and Teams.
• Understanding VLANs and basic networking concepts.
• Wireless tech experience (WiFi, Bluetooth, RFID).
• Solid troubleshooting and problem-solving abilities.

Responsibilities

• Provide technical support on user's software, telephone, printer and internal hardware.
• Upgrade, maintain and troubleshoot desktop hardware and software.
• Provide remote and on-site end-user technical support: Occasionally visiting satellite branches within the Long Island area.
• Set up new hire desks with computer equipment, email, shared drives, and phone login.
• Support teams with productivity applications (Microsoft Office 365 Suite/Teams, etc.)
• Perform routine preventative maintenance on equipment: Label printer head cleaning, software update, camera relocation, audit user's accesses, equipment inventory.
• Keep ticketing system neat: create and update tickets and support documentation.
• Administer network security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration when migrating user's end points.
• Network installation, monitoring, triage, troubleshooting and fixing Data Cabling, Access Control, CCTV, Computers, Printers, Phones, Tablets, Handheld Scanners, etc.
• Monitor active network and server infrastructure. Raise alarms and execute triage to create tickets for other IT sub-departments.
• Identify the root-cause for operational issues and process inefficiencies.
• Maintain the IT hardware and software inventory up to date: servers, workstations, scanners, printers, consumables, and any other equipment in the office or warehouse.

Skills

Windows support

Chrome OS

Active Directory

Microsoft 365 / Office 365

TCP/IP basics

Networking (VLAN, L2/L3)

Wireless tech (WiFi, RFID)

Customer service

Troubleshooting

Tools

Microsoft Office 365

Job description

Stellae International in Melville, NY seeks a reliable IT Support person to join our team. You will provide first-line technical assistance to employees and users, troubleshoot hardware, software, network, and account issues, and resolve incidents within service levels.

The ideal candidate has strong communication, a customer-service mindset, and a willingness to learn and develop their technical skills while supporting office and warehouse IT infrastructure across Long Island.