Remote Help Desk Technician — New Client IT Partner

TES Staffing

Town of Greenport (NY)

Hybrid

USD 47,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Remote work

Competitive pay

Diverse tech exposure

Supportive team

Career growth

Client ownership

Customer service focus

Job summary

TES Staffing invites a motivated Help Desk Technician to support a new client in the Greenport, NY area. This is a primarily work-from-home role with onsite support when needed, and candidates should be within about an hour of Greenport to travel for on-site requests.

You will troubleshoot hardware, software, and connectivity, support Microsoft 365, manage tickets, and document steps clearly. The role offers growth, a collaborative technical team, and the chance to shape IT support early in the

Qualifications

1+ year of professional desktop support or help desk experience.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and manage priorities in a remote environment.
Professional, dependable, and comfortable interacting directly with clients.
Ability to travel to Greenport, NY within approximately one hour when onsite support is required.
Valid New York State driver’s license and reliable transportation.
Experience with Microsoft 365 administration and troubleshooting (plus).

Responsibilities

Serve as a trusted IT resource for the client, providing responsive and professional technical support.
Work closely with the onsite client contact to prioritize issues and keep technology running smoothly.
Troubleshoot and resolve hardware, software, connectivity, and user-access issues.
Support laptops, desktops, printers, mobile devices, peripherals, and related equipment.
Manage incoming help desk calls and support tickets from initial request through resolution.
Perform routine and proactive maintenance, software updates, and minor system upgrades.
Support Microsoft 365 applications and other business software.
Assist with basic networking equipment, connectivity, and troubleshooting.
Provide clear, patient guidance and basic technology training to end users.
Accurately document issues, troubleshooting steps, and resolutions within the service management system.
Identify recurring issues and proactively recommend improvements.
Collaborate with other technical team members and escalate more complex issues when appropriate.
Learn new technologies, tools, and environments as client needs evolve.