End-User IT Support Specialist

Integrity Marketing Group

Scottsdale (AZ)

On-site

USD 52,000 - 76,000

Full time

8 days ago

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Job summary

Integrity Marketing Group is seeking an in-person Help Desk Technician to provide first-line IT support for onsite and remote employees. The role involves desk-side and remote assistance, setting up new hires, and coordinating with enterprise service desks.

You will diagnose and resolve hardware, software, and user issues while maintaining clear documentation and professional communication. Ideal candidates will have 3–5 years of customer-facing IT support experience, a Bachelor’s degree or

Qualifications

3–5 years of experience in customer-facing IT support or help desk role.
Bachelor’s degree in Computer Science, Information Systems, or related field preferred, or equivalent practical experience.
IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are preferred.

Responsibilities

Act as a first line of support for end-user hardware, software, access, and applications.
Provide on-site deskside and remote IT support, including setting up new hires and coordinating physical incidents.
Triage and resolve workstation, OS, peripheral, hardware, software, and application issues while minimizing downtime.
Escalate incidents to specialized teams with detailed notes and clear user impact.
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.