IT Support Specialist: Powering Nationwide Operations

United Utility; Canton (MS); On-site; USD 48,000 - 72,000; Full time

Job summary

United Utility in New Orleans, LA seeks an IT Support Analyst to deliver end-user hardware, software, and mobile device support across all locations. You will troubleshoot issues, install equipment, maintain security practices, and keep users productive and connected in a nationwide infrastructure.

The role requires 3–5 years of corporate desktop/mobile support, knowledge of Windows 10/11, iOS, Entra ID, Intune, VPN, and strong communication.

Qualifications

• 3-5 years in a corporate end-user desktop and mobile support role.
• Knowledge of Windows 10/11, iOS, Entra ID and Intune administration.
• Experience with VPN, patching, and security configuration.
• Strong documentation and user-facing communication skills.
• Ability to prioritize, multitask, and work with minimal supervision.

Responsibilities

• Provide technical support to resolve hardware and software issues.
• Configure and install new hardware, software, and peripheral equipment.
• Create and revise user training documentation and procedures.
• Maintain support logs, asset tracking, and resolution reports.
• Assist in implementing security protocols and awareness training.

Skills

End-user support

Windows 10/11

iOS

Entra ID / Intune

VPN support

Documentation

Attention to detail

Customer communication

Travel willingness

Education

Associate degree or related field

CompTIA / MCSA / MTA or Microsoft Azure / Cisco certification

Tools

Visio

SharePoint

Microsoft 365

Intune

Job description

United Utility in New Orleans, LA seeks an IT Support Analyst to deliver end-user hardware, software, and mobile device support across all locations. You will troubleshoot issues, install equipment, maintain security practices, and keep users productive and connected in a nationwide infrastructure.

The role requires 3–5 years of corporate desktop/mobile support, knowledge of Windows 10/11, iOS, Entra ID, Intune, VPN, and strong communication.