IT Support Specialist - Field & Desk Tech

Jobless; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation and holidays

Professional development opportunities

Job summary

Bellwether Technology Corporation in the New Orleans area is seeking an IT Support Specialist to join the technical team. You will provide day-to-day technical support through service desk work, onsite client support, and field deployments.

The ideal candidate is a curious problem-solver who enjoys helping users, learning new environments, and ensuring technology works smoothly for end users. You will thrive in a collaborative, team-oriented setting with a focus on clear communication and client

Qualifications

• Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience
• Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non‑technical users
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment
• Customer‑first mindset with a collaborative, team‑oriented approach
• Ability to lift and transport computers and IT equipment as needed
• Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region
• Some college coursework in IT, computer science, or a related field preferred

Responsibilities

• Provide technical support for incoming incidents and service requests related to hardware, software, and applications
• Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line‑of-business applications
• Perform workstation and tablet deployments, including setup, configuration, and installation
• Create, update, and manage service tickets, ensuring accurate documentation and timely resolution
• Escalate issues to internal teams, vendors, or third‑party providers as appropriate
• Work directly with users to gather information, clarify issues, and set clear expectations
• Perform Active Directory user management tasks
• Provide onsite client support and assist with field deployments as needed
• Collaborate with teammates to meet service delivery goals and client needs
• Identify and report client concerns or recurring issues to management

Skills

Communication skills

Customer-focused

Teamwork

Time management

Problem-solving

Education

Some college coursework in IT/CS

CompTIA A+ certification

CompTIA Network+ certification

CompTIA Security+ certification

Tools

Active Directory

Windows OS

Office Suite

VPN concepts

Job description

Bellwether Technology Corporation in the New Orleans area is seeking an IT Support Specialist to join the technical team. You will provide day-to-day technical support through service desk work, onsite client support, and field deployments.

The ideal candidate is a curious problem-solver who enjoys helping users, learning new environments, and ensuring technology works smoothly for end users. You will thrive in a collaborative, team-oriented setting with a focus on clear communication and client