IT Support Analyst

United Utility; Canton (MS); On-site; USD 48,000 - 72,000; Full time

Job summary

United Utility in New Orleans, LA seeks an IT Support Analyst to deliver end-user hardware, software, and mobile device support across all locations. You will troubleshoot issues, install equipment, maintain security practices, and keep users productive and connected in a nationwide infrastructure.

The role requires 3–5 years of corporate desktop/mobile support, knowledge of Windows 10/11, iOS, Entra ID, Intune, VPN, and strong communication.

Qualifications

• 3-5 years in a corporate end-user desktop and mobile support role.
• Knowledge of Windows 10/11, iOS, Entra ID and Intune administration.
• Experience with VPN, patching, and security configuration.
• Strong documentation and user-facing communication skills.
• Ability to prioritize, multitask, and work with minimal supervision.

Responsibilities

• Provide technical support to resolve hardware and software issues.
• Configure and install new hardware, software, and peripheral equipment.
• Create and revise user training documentation and procedures.
• Maintain support logs, asset tracking, and resolution reports.
• Assist in implementing security protocols and awareness training.

Skills

End-user support

Windows 10/11

iOS

Entra ID / Intune

VPN support

Documentation

Attention to detail

Customer communication

Travel willingness

Education

Associate degree or related field

CompTIA / MCSA / MTA or Microsoft Azure / Cisco certification

Tools

Visio

SharePoint

Microsoft 365

Intune

Job description

Welcome to United Utility, a dynamic player in the electric utility industry, headquartered in the vibrant city of New Orleans, LA. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism.At United Utility, we craft power delivery solutions –built safe, engineered smart, and driven by what customers demand– fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions.

About The Role

As an IT Support Analyst, you will be responsible for overall general IT Support for all of United Utility Services and locations.You’ll be the go-to problem solver ensuring our technology runs smoothly and efficiently. You’ll play a critical role in keeping our team connected, productive, and secure, providing technical support that directly impacts our ability to power infrastructure nationwide. If you’re driven to make a difference through technology, this role is for you. This position will report to the Director of Information Technology.

Key Responsibilities

• Provide technical support and guidance to resolve users’ hardware and software problems
• Prioritize and elevate issues to ensure timely problem resolution
• Perform analysis of problems and determine the most effective resolution procedures
• Configure and install new hardware, software, and peripheral equipment
• Create and revise user training documentation and procedures
• Maintain technical support logs and resolution reports
• Assist in implementing security protocols, practices, and awareness management
• Maintain user’s software and hardware
• Maintain asset tracking system
• Perform effective patch management and security configuration updates
• Perform other office tasks as needed

Key Qualifications

• 3-5 years of hands-on experience working in a corporate end-user desktop and mobile support role, required
• Certification similar to CompTIA, MCSA, MTA, Microsoft Azure, Cisco based or Associate Degree in related field
• Thorough knowledge of Windows 10/11 and iOS
• Entra ID and Intune administration
• VPN support
• Effective troubleshooting and documentation skills
• Advanced printer and peripheral device troubleshooting
• Experience with Visio, flow diagrams, SharePoint, or other collaboration tools
• Works well in a team environment to accomplish common tasks
• Must have strong attention to detail and must be well-organized
• Must be able to communicate with customers and team members
• Must respond well to process change
• Must be highly responsive to requests, work quickly and effectively with minimal supervision
• Must handle confidential information with discretion and professionalism at all times
• Has excellent interpersonal skills as needed to work with executive and support staff
• Must possess a strong sense of urgency and know how to prioritize work
• Has excellent grammar, verbal and written communication skills required
• Must be willing to travel
• Capacity to think, concentrate, and focus for long periods of time
• Capacity to reason and make sound decisions
• Capacity to express thoughts orally
• Ability to use a computer for long periods of time

Key Info

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; and perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms.

Join United Utility and be a part of a team that’s powering progress and innovation. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective can help us build a brighter, more connected future!

Accessibility: If you need an accommodation as part of the employment process, please contact email: HRSC @unitedutility.com Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Equal Opportunity Employer, including disabled and veterans.