IT Support Specialist – Onsite (Sunnyvale) 30-Day Contract

Yoh,-A-Day-; Sunnyvale (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportunity

Job summary

Yoh, a Day & Zimmermann company, is seeking a Short-Term Technical Support Specialist in Sunnyvale, CA. You will provide first-level IT support for end users, troubleshoot Mac/PC devices, manage VPNs and Active Directory accounts, and assist with onboarding of new employees.

The role is onsite in Sunnyvale, five days per week, under a 30-day contract. Benefits package and access to Yoh’s client network are included for eligible hours.

Responsibilities

• Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person
• Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose and solve software problems across various applications including Microsoft Office 365 suite
• Support remote workers by configuring and troubleshooting VPN connections
• Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices
• Review service dashboards as first level triage and handle appropriate escalation of issues
• Lead and manage the comprehensive IT onboarding process for all new employees
• Prepare and configure hardware (laptops, phones, peripherals) for new employees
• Create and set up necessary accounts across all systems and platforms
• Conduct IT orientation sessions for new employees
• Maintain detailed inventory of IT assets assigned to employees
• Collect and securely store SSH keys for appropriate staff members
• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications
• Assist with Microsoft 365 security configurations and compliance requirements
• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings
• Provide user training on conference room technology
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides
• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

Job description

Yoh, a Day & Zimmermann company, is seeking a Short-Term Technical Support Specialist in Sunnyvale, CA. You will provide first-level IT support for end users, troubleshoot Mac/PC devices, manage VPNs and Active Directory accounts, and assist with onboarding of new employees.

The role is onsite in Sunnyvale, five days per week, under a 30-day contract. Benefits package and access to Yoh’s client network are included for eligible hours.