IT Support Specialist- Sunnyvale 30 day Contract

Yoh,-A-Day-; Sunnyvale (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportunity

Job summary

Yoh, a Day & Zimmermann company, is seeking a Short-Term Technical Support Specialist in Sunnyvale, CA. You will provide first-level IT support for end users, troubleshoot Mac/PC devices, manage VPNs and Active Directory accounts, and assist with onboarding of new employees.

The role is onsite in Sunnyvale, five days per week, under a 30-day contract. Benefits package and access to Yoh’s client network are included for eligible hours.

Responsibilities

• Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person
• Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose and solve software problems across various applications including Microsoft Office 365 suite
• Support remote workers by configuring and troubleshooting VPN connections
• Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices
• Review service dashboards as first level triage and handle appropriate escalation of issues
• Lead and manage the comprehensive IT onboarding process for all new employees
• Prepare and configure hardware (laptops, phones, peripherals) for new employees
• Create and set up necessary accounts across all systems and platforms
• Conduct IT orientation sessions for new employees
• Maintain detailed inventory of IT assets assigned to employees
• Collect and securely store SSH keys for appropriate staff members
• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications
• Assist with Microsoft 365 security configurations and compliance requirements
• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings
• Provide user training on conference room technology
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides
• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

Job description

Location Sunnyvale, United States Sector Engineering Salary $26.00 to $28.00 per hour Benefits $26-28

Pay range: 26-28/hr

Key Responsibilities

Short Term 30 day contract

Onsite in Sunnyvale 5 days a week

Technical Support

• Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person
• Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices
• Diagnose and solve software problems across various applications including Microsoft Office 365 suite
• Support remote workers by configuring and troubleshooting VPN connections
• Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices
• Review service dashboards as first level triage and handle appropriate escalation of issues
• Lead and manage the comprehensive IT onboarding process for all new employees
• Prepare and configure hardware (laptops, phones, peripherals) for new employees
• Create and set up necessary accounts across all systems and platforms
• Conduct IT orientation sessions for new employees
• Maintain detailed inventory of IT assets assigned to employees
• Collect and securely store SSH keys for appropriate staff members
• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications
• Assist with Microsoft 365 security configurations and compliance requirements

Conference Room Management

• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings
• Provide user training on conference room technology
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides
• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

Estimated Min Rate: $26.00

Estimated Max Rate: $28.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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