IT Support Specialist — Onsite & Remote

Applied Connective Company; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Applied Connective is seeking an IT Support Specialist in Ogallala to troubleshoot and resolve inbound IT issues with both remote and onsite client support. The role supports a fast-growing technology group with a focus on customer service and collaboration.

The candidate will work with the Service Manager and Relationship Manager to address issues, emphasizing prompt communication and problem-solving in a professional team environment. Immediate start available.

Qualifications

• Minimum of 1 year of experience in the IT field, including experience with hardware and software issues.
• Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable.
• Work independently and without the need for constant supervision to meet deadlines.
• Promptly answer support-related email, phone calls, and other electronic communications.
• Interpret reported issues and understand the urgency of any reported issues.
• Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Understand printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS and application operations.
• Have a basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS concepts as well as basic wireless knowledge and knowledge of LAN/WAN technologies.

Responsibilities

• Troubleshoot and provide resolution for inbound IT support requests with remote and onsite support of clients.
• Communicate effectively internally and to external resources; work with Service Manager and Relationship Manager on service requests outside the contract SLA.
• Maintain a customer-oriented approach and uphold team values while supporting clients.

Job description

Applied Connective is seeking an IT Support Specialist in Ogallala to troubleshoot and resolve inbound IT issues with both remote and onsite client support. The role supports a fast-growing technology group with a focus on customer service and collaboration.

The candidate will work with the Service Manager and Relationship Manager to address issues, emphasizing prompt communication and problem-solving in a professional team environment. Immediate start available.