IT Support Specialist - Onsite & Remote

Billerud AB; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Billerud NA is seeking an IT Technical Support Specialist in Quinnesec, MI to deliver high-quality hardware and software support across manufacturing sites, offices, and remote locations. You will manage incident intake, assist with setup and deployment of computers and mobile devices, and participate in on-site and remote troubleshooting.

The role emphasizes strong customer service, confidentiality, and collaboration with IT teams.

Qualifications

• AS/BS/BA in Computer Science, Computer Engineering, or related technical field.
• 2+ years of IT application or technical support experience.
• Experience in a networked IT environment.
• Strong customer-focused communication.

Responsibilities

• Provide professional IT support for hardware and software issues.
• Ensure consistent, high-quality end-user experiences.
• Configure, deploy, and repair computers, peripherals, and mobile devices.
• Offer on-site support and remote assistance as needed.
• Escalate to 2nd/3rd-line teams and document outcomes.
• Maintain incident logs and update IT knowledge base.

Skills

Active Directory

Entra ID

Intune

Windows operating systems

Microsoft Office

Printers & print management

Remote management tools

Incident management systems

Asset management systems

Education

AS/BS/BA in Computer Science or related field

Job description

Billerud NA is seeking an IT Technical Support Specialist in Quinnesec, MI to deliver high-quality hardware and software support across manufacturing sites, offices, and remote locations. You will manage incident intake, assist with setup and deployment of computers and mobile devices, and participate in on-site and remote troubleshooting.

The role emphasizes strong customer service, confidentiality, and collaboration with IT teams.