On-Site IT Support Technician I

Mcneil-LLC; Oklahoma; On-site; USD 42,000 - 54,000; Full time

Job summary

Quintessa Marketing is seeking an IT Support Specialist I to provide on-site technical assistance in a fast-paced, sensitive-data environment. This junior role requires foundational IT knowledge and strong problem-solving skills, with opportunities to grow professionally.

You will handle end-user questions, manage tickets, and support onboarding, hardware deployment, and basic network tasks while maintaining confidentiality and accurate documentation.

Qualifications

• Entry-level knowledge of Google Workspace administration and user support.
• Entry-level knowledge of Microsoft Azure and Microsoft Entra ID, including basic user, group, authentication, and access concepts.
• Fundamental understanding of wired and wireless networking concepts.
• Basic experience troubleshooting computers, operating systems, applications, printers, mobile devices, and common peripherals.
• Strong customer-service and verbal and written communication skills.
• Ability to communicate technical information clearly to nontechnical users.
• Ability to respond to end-user questions quickly, professionally, and calmly.
• Ability to prioritize competing requests and pivot quickly in a fast-paced environment.
• Self-directed work style with the initiative to identify and complete tasks with limited supervision.
• Strong attention to detail and accurate documentation practices.
• Sound judgment and the ability to handle confidential or sensitive information appropriately.
• Willingness and ability to work on-site with a flexible schedule based on operational needs, which may occasionally include early, late, or after-hours work.

Responsibilities

• Respond promptly and professionally to help desk requests received through ticketing systems, email, chat, phone, and in-person communication.
• Troubleshoot and resolve common hardware, software, account-access, connectivity, and peripheral issues.
• Document support requests, troubleshooting activities, resolutions, and follow-up actions accurately.
• Prepare, configure, deploy, maintain, and recover computers, mobile devices, peripherals, and other IT equipment.
• Install, configure, update, and troubleshoot approved applications and operating systems.
• Support employee onboarding and offboarding, including account setup, hardware preparation, access provisioning, orientation, equipment collection, and documentation.
• Provide basic administration and end-user support for Google Workspace and Microsoft Azure/Microsoft Entra ID environments.
• Assist with wired and wireless network troubleshooting, including connectivity, cabling, Wi-Fi, addressing, and basic network-device issues.
• Assist with security reviews and audits of existing and proposed software, including gathering documentation, confirming configurations, tracking findings, and escalating concerns.
• Follow established security, privacy, access-control, and data-handling procedures.
• Maintain accurate hardware, software, licensing, and inventory records.
• Identify recurring issues and recommend documentation, training, or process improvements.
• Escalate complex, security-sensitive, or high-impact issues to the appropriate team member.
• Perform other IT support duties and project work as assigned.

Skills

Google Workspace

Azure Entra ID

Networking basics

Customer service

End-user support

Communication skills

Education

Associate degree or technical diploma

Tools

IT ticketing systems

Endpoint-management tools

Identity and access management

Job description

Quintessa Marketing is seeking an IT Support Specialist I to provide on-site technical assistance in a fast-paced, sensitive-data environment. This junior role requires foundational IT knowledge and strong problem-solving skills, with opportunities to grow professionally.

You will handle end-user questions, manage tickets, and support onboarding, hardware deployment, and basic network tasks while maintaining confidentiality and accurate documentation.