Systems Administrator

ManTech; Chantilly (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated Systems Administrator to join our onsite team in Chantilly, VA. You will support installation, operation, and maintenance of all current and future Information Systems as part of a centralized team of admins.

Responsibilities include troubleshooting Windows workstations, handling service tickets, and documenting incidents and procedures. A DoD 8570 IAT II certification is required.

Qualifications

• Bachelor's degree in Computer Science or related field with 1+ years IT experience.
• Experience with Windows Server 2008/2012/2016 and Windows 10.
• Knowledge of vSphere, Horizon View, backups, and antivirus software.
• Basic networking (TCP/IP) and imaging/deployment experience.
• Experience with a Service Desk ticketing system (Remedy or ServiceNow).
• DoD 8570 IAT Level II Certification required (e.g., Security+ CE).
• Willingness to work after hours as needed.

Responsibilities

• Maintain and troubleshoot Windows workstations onsite and remotely.
• Provide day-to-day admin support including access management and installs.
• Resolve service tickets with guided problem solving for timely resolutions.
• Route and escalate complex issues to appropriate teams.
• Log requests and incidents to maintain SOP compliance.
• Create and update SOPs, manuals, and docs with MS Office.
• Learn new software/hardware to meet evolving customer needs.

Skills

Customer service

Problem solving

Communication

Windows OS

Network basics

Troubleshooting

Ticketing experience

Education

Bachelor's degree in Computer Science or related field

Tools

Remedy

ServiceNow

vSphere

Horizon View

Job description

MANTECH seeks a motivated, customer-oriented Systems Administrator to join our team in Chantilly, VA . This is an onsite position.

The administrator will support the installation, operation, and maintenance of all current and future Information Systems. This position is a part of a centralized team of systems administrators.

Responsibilities include, but are not limited to:

• Maintain and troubleshoot customer Windows workstations both on-site and remotely while providing day-to-day administrative support, including user access management, software installations, and file restores.
• Resolve incoming service tickets using diagnostic techniques, walking customers through step-by-step problem-solving processes to ensure high-quality, timely resolutions.
• Track, route, and escalete complex issues to appropriate support teams, maintaining end-to-end oversight to guarantee complete incident resolution and customer satisfaction.
• Log all service requests, system incidents, and maintenance tasks accurately in defined tracking software to maintain compliance with standard operating procedures.
• Author, review, and update standard operating procedures, technical manuals, and operational documentation using Microsoft Office applications.
• Proactively learn fundamental operations of new software and hardware equipment to adapt to evolving technical environments and customer needs.
• Deliver exceptional customer service through clear written and oral communication, maintaining a professional demeanor while working independently or collaboratively with team members.

Minimum Qualifications:

• Bachelor’s degree in Computer Science or related field with 1+ years of experience in Information Technology
• Experience with Microsoft Windows 2008/2012/2016 Servers, Microsoft Windows 10, Microsoft Office 2007/2010/2016
• Working knowledge of vSphere, Horizon View, data backups, and antivirus software
• Basic networking experience, including TCPIP
• Experience with deploying workstation images or zero clients
• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
• DoD 8570 IAT Level II Certification required, e.g., Security+ CE

Preferred Qualifications:

• ITIL Foundations certification highly desired
• Willingness to work after normal duty hours (nights and weekends) as needed
• Previous customer service experience strongly desired

Security Clearance Requirements:

• Must have a current or active TS/SCI clearance and be willing and able to obtain a CI polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] and provide your name and contact information.