Remote IT Support Specialist II — Tier 2 & Security

hims & hers; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary & equity

Unlimited PTO

Health benefits

ESPP

401k with employer matching

Offsite team retreats

Résumé du poste

Hims & Hers is seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This remote role serves as the escalation point for Tier 1 and mentors the broader support team, with occasional travel to Palo Alto for in-person needs.

You will work with Microsoft, Apple, Atlassian, and Google environments, manage devices via JAMF/Intune, and apply endpoint security best practices to protect data and devices.

Qualifications

• Proven IT support experience; 3–5 years preferred.
• Experience resolving complex issues beyond Tier 1.
• Familiarity with enterprise Microsoft, Apple, Atlassian, and Google products.
• Knowledge of conferencing and collaboration tools like Zoom/Workspace/Slack.
• Experience with MDM (JAMF or Intune) and policy tooling (Automox) preferred.
• Willingness to travel occasionally to Palo Alto for in-person work.

Responsabilités

• Provide timely, high-quality technical support across Microsoft, Apple, Atlassian, and Google enterprise environments.
• Escalate and troubleshoot complex issues as Tier 2, mentoring Tier 1 staff.
• Troubleshoot conferencing and collaboration tools (Zoom, Google Workspace, Slack, Dropbox).
• Manage devices using MDM (JAMF/Intune) and enforce policies (Automox).
• Keep endpoint security practices and documentation up to date.
• Prioritize requests with urgency; ensure timely project/ticket completion.
• Travel to Palo Alto as needed for in-person support and setups.

Connaissances

Troubleshooting

Customer-focused

Time management

Independent worker

Proactive improvements

Outils

Microsoft

Apple

Google Workspace

Atlassian

Slack

Zoom

Dropbox

JAMF

Intune

Automox

Description du poste

Hims & Hers is seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This remote role serves as the escalation point for Tier 1 and mentors the broader support team, with occasional travel to Palo Alto for in-person needs.

You will work with Microsoft, Apple, Atlassian, and Google environments, manage devices via JAMF/Intune, and apply endpoint security best practices to protect data and devices.