IT Support Specialist

Accessible Human Resources LLC; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Accessible Human Resources LLC is seeking an IT Support Specialist in San Francisco to provide Tier 1/2 technical support, manage devices, accounts, and access, and help maintain a secure, compliant technology environment. The role requires experience with Microsoft 365, Windows, macOS, and Intune, plus strong communication and problem-solving abilities in a regulated industry.

You will assist with onboarding/offboarding, asset inventory, and security-related procedures while supporting

Qualifications

• 2+ years of experience in IT support, servicedesk, or helpdesk operations.
• Experience supporting Microsoft 365, Windows, and macOS environments.
• Familiarity with mobile device management solutions, preferably Intune.
• Basic networking knowledge and troubleshooting skills.
• Strong customer service, communication, and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving abilities.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, accounts, and peripherals.
• Execute employee onboarding and offboarding, including account provisioning, device enrollment, and access revocation.
• Manage asset inventory, imaging, patching, and hardware lifecycle activities.
• Administer user accounts and devices within Microsoft 365, Entra ID, and Intune.
• Process badge and physical access requests in compliance with ITAR and Technology Control Plan requirements.
• Follow CUI handling procedures and maintain compliance-related records for audits and assessments.
• Support conference room, laboratory, and shopfloor technology equipment.
• Maintain ticketing systems and knowledge base documentation.
• Identify and elevate security incidents and assist with incident response activities.

Skills

IT support

Microsoft 365

Windows

macOS

Intune

Networking basics

Customer service

Troubleshooting

Tools

Microsoft 365

Entra ID

Intune

Job description

Accessible Human Resources LLC | Full time

IT Support Specialist

San Francisco, United States | Posted on 11/11/2026

Accessible HumanResources is recruiting on behalf of a confidential client in the advancedmanufacturing and defense industry. Our client is an innovativemanufacturing organization utilizing advanced automation and technology tosupport critical national security initiatives. As the organization continuesto grow, they are seeking an IT Support Specialist to provide hands‑on technicalsupport and help maintain a secure, compliant technology environment.

PositionSummary

The IT Support Specialist will provide Tier 1 and Tier 2technical support for employees across the organization while supportingcybersecurity, compliance, onboarding, hardware management, and end‑user services. This role offers an opportunity to work in a highly regulated andmission‑driven environment.

KeyResponsibilities

• Provide Tier 1 and Tier 2 support for hardware,software, accounts, and peripherals.


• Execute employee onboarding and offboarding,including account provisioning, device enrollment, and access revocation.


• Manage asset inventory, imaging, patching, andhardware lifecycle activities.


• Administer user accounts and devices withinMicrosoft 365, Entra ID, and Intune.


• Process badge and physical access requests incompliance with ITAR and Technology Control Plan requirements.


• Follow CUI handling procedures and maintaincompliance-related records for audits and assessments.


• Support conference room, laboratory, and shopfloor technology equipment.


• Maintain ticketing systems and knowledge basedocumentation.


• Identify and elevate security incidents andassist with incident response activities.

Requirements

RequiredQualifications

• 2+ years of experience in IT support, servicedesk, or helpdesk operations.


• Experience supporting Microsoft 365, Windows,and macOS environments.


• Familiarity with mobile device managementsolutions, preferably Intune.


• Basic networking knowledge and troubleshootingskills.


• Strong customer service, communication, andinterpersonal skills.


• Strong analytical, troubleshooting, andproblem-solving abilities.

PreferredQualifications

• Experience working in a regulated industry suchas defense, aerospace, healthcare, or finance.


• Familiarity with NIST SP 800-171 and/or CMMCrequirements.


• Scripting experience using PowerShell or Python.


• Industry certifications such as CompTIA A+,Network+, or Security+.

AdditionalRequirements

• Ability to lift up to 50 pounds.


• Must qualify as a U.S. Person and be eligible toobtain a security clearance.


• Ability to work on-site and travel as businessneeds require.