IT Support Specialist - On-Call End-User Expert

Jabil; South Carolina; On-site; USD 55,000 - 70,000; Full time

Job summary

Jabil provides technical support to end-users for PC, server, hardware, or software applications. The role includes monitoring asset inventory, backups, and equipment maintenance to ensure smooth operations across sites.

As a technical escalation point, you will troubleshoot issues, train users, and participate in rotating admin duties for network, systems, databases, and business software. This position emphasizes security policy adherence and efficient processes.

Qualifications

• Provide technical support to end-users for PC, server, hardware, or software.
• Interact with suppliers/service providers to complete tasks.
• Monitor asset inventory and verify backups and daily checklists.
• Follow security policy and provide end-user training.

Responsibilities

• Interact with suppliers to ensure tasks are completed.
• Monitor asset inventory and verify backups.
• Administer tape rotation and back up tapes.
• Serve as the point of technical escalation for issues.
• Document new processes and provide end-user training.
• Assist Administrators in rotational duties across network, systems, and databases.

Skills

End-user support

Hardware diagnostics

Software installation & updates

Network basics

Job description

Jabil provides technical support to end-users for PC, server, hardware, or software applications. The role includes monitoring asset inventory, backups, and equipment maintenance to ensure smooth operations across sites.

As a technical escalation point, you will troubleshoot issues, train users, and participate in rotating admin duties for network, systems, databases, and business software. This position emphasizes security policy adherence and efficient processes.