IT Support Technician II — End-User & Systems Specialist

Jabil; Byhalia (MS); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Jabil is a global engineering, manufacturing and supply chain partner. The company emphasizes sustainable processes and diverse communities while delivering solutions for top brands.

This role focuses on providing technical support to end-users across PC, server, hardware, and software applications within a large IT organization. As part of the IT team, you will monitor assets, back up data, manage network hardware, and assist with MES and SAP RF scanner configurations.

Competenze

• Maintain 100% adherence to all company policies and procedures (Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Understand and embrace the business and IT strategic direction.

Mansioni

• Interact with supplier/service provider to ensure tasks are completed.
• Monitor asset inventory and verify backups daily.
• Provide end-user training and technical assistance.
• Administer network hardware and file services.
• Provide on-call support and incident escalation.
• Document new processes and drive continuous improvement.

Conoscenze

Technical support

PC hardware

Software troubleshooting

Network basics

Formazione

Associate degree

Strumenti

MES

SAP RF Scanners

Descrizione del lavoro

Jabil is a global engineering, manufacturing and supply chain partner. The company emphasizes sustainable processes and diverse communities while delivering solutions for top brands.

This role focuses on providing technical support to end-users across PC, server, hardware, and software applications within a large IT organization. As part of the IT team, you will monitor assets, back up data, manage network hardware, and assist with MES and SAP RF scanner configurations.